By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Junior Account ManagerPRIMARY PURPOSE: To support the Client Services discipline nationally in Canada.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Responsible for managing and maintaining client relationship to ensure satisfaction and retention
- Primary point of contact for client, responding promptly to client inquiries
- Supports business growth through identifying new opportunities and cross-selling of services
- Participates in client meetings as required (ie/performance reviews/stewardship etc..)
- Provides ancillary support based on client or departmental needs
- Assists with the development of Stewardship reports & Loss Runs as needed
- Preparation of client communication as required to internal staff
- Assists with the assembly of contracts, proposals, presentations and Client Service Instructions
- Maintain necessary client documents in TheCurrent
- Assist in CAT events
- Coordinate completion of client reports as required
- Key contact for inquiries with respect to AR
- Update/maintain client rates
- Request client code set up
- Request system access for clients
- Coordinate training as required by client internally with operations
- Attend industry functions as deemed necessary
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
- Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred.
- Applicable Adjuster Licensing
Experience
- Two (2) years of experience, or equivalent combination of education and experience required
Skills & Knowledge
- Basic knowledge of insurance, claims or business management
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products and Excel, PowerPoint
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to manage multiple accounts and deadlines
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Customer-focused mindset with strong problem-solving skills
Job type:
We are currently hiring for this position
Compensation Information:
Salary Range: $70,000-$75,000 CAD Annual
This position is full-time and compensation is salaried.
Compensation is determined based on experience, qualifications, and internal equity. Sedgwick is committed to transparent and equitable pay practices.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Where applicable, Sedgwick uses artificial intelligence tools to assist in the screening, assessment, or selection of candidates. These tools are subject to periodic review.
We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.
Skills Required
- Applicable Adjuster Licensing
- Two years of experience or equivalent combination of education and experience
- Basic knowledge of insurance, claims or business management
- Bachelor's degree in Risk Management, Business Administration or Finance
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products, Excel and PowerPoint
- Analytical and interpretive skills
- Strong organizational and time-management skills
- Excellent interpersonal and negotiation skills
- Ability to manage multiple accounts and deadlines
- Customer-focused mindset with strong problem-solving skills
- Ability to work in a team environment
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Generous paid time off and paid holidays are emphasized, with PTO accruals increasing with tenure. Paid parental leave and caregiver support further expand time-off coverage.
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Healthcare Strength — Medical, dental and vision coverage is complemented by telemedicine and a personal health concierge. Wellbeing supports such as diabetes and weight-management programs, fertility services, and robust mental-health access (coaching, therapy, psychiatry) broaden care.
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Parental & Family Support — Paid parental leave and caregiver support are offered alongside family-forming resources. Fertility services and adoption assistance reinforce family-oriented benefits.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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