Junior Account Manager (US/EU)

Junior Account Manager Wanted:
Shape the Future of Medical Research

• 100% remote, forever
• Unlimited paid leave

Health is a universal right, yet disease strikes indiscriminately. At Trialfacts, we’re on a mission to right this injustice and provide good health for all by advancing medical research. We're on the lookout for a Junior Account Manager with excellent communication and customer service skills and the ability to manage multiple client accounts. If you're passionate about making a difference, thrive in a remote work environment and are driven to innovate, this role is for you.
Your Role:

• Client Relationship Management: Build and maintain trusting relationships with our clients, ensuring successful recruitment for their studies.
• Effective Communication: Excel in verbal and written communication, presenting, and handling difficult clients with finesse.
• Problem-Solving Ability: Addresses challenges proactively to ensure client projects stay on track. Determines root cause of issues and collaborates with clients and team members to ensure mutually beneficial solutions.
• Project Management: Manage the full recruitment process, demonstrating excellent organization, time management, and attention to detail.
• Continuous Learning: Acquire in-depth knowledge of our recruitment process to guide and educate clients effectively.
• Consultative Upselling: Identifies opportunities for Total Recruitment upgrades and additional rounds.

What We Offer:

• Autonomy and Flexibility: Set your own hours based on what works for us and our clients, enjoy paid holidays, and work from anywhere with a good internet connection.
• Innovation and Impact: Work with research teams driving significant advancements in medical research from organisations like AstraZeneca, Harvard, Stanford, and many more.
• Growth and Learning: Opportunities for professional development, with access to courses and training programs.
• Rewarding Career: Contribute meaningfully to the world of health research and share in the success of Trialfacts.

This Position Is Ideal For You If You:

• Exemplify Customer Focus: Proven ability to deliver client-focused solutions and maintain multiple account management projects simultaneously.
• Excel in Communication: Strong written and verbal English skills, with the ability to interact confidently with clients.
• Have Strong Project Management Skills: Demonstrated ability to manage projects with sharp attention to detail.
• Embrace Results-Driven Environment: Driven by results and committed to achieving key performance indicators.
• Are willing to work with overlap between US and EU business hours for client calls: A minimum of 4- 5 hours overlap with this timezone is needed.
• Experience: This is an entry level position. While B2B customer service experience is valued, we are willing to train up the right person.

Interested in Joining Us?

If this position aligns with your career aspirations and skills, we would love to hear from you. As part of our selection process, the final 1 to 3 candidates will undertake a paid trial for 1–2 weeks. This trial period is a vital step in our recruitment process and candidates will be compensated for their time and effort.