The Junior Account Manager serves as the primary support for assigned customer accounts, helping ensure every project, order, and customer interaction is executed with excellence. This role works closely with customers and internal teams to coordinate production, manage timelines, solve problems, and deliver an outstanding customer experience.
The Junior Account Manager is the quarterback behind the scenes keeping communication flowing, projects organized, and customers confident that Merit Manufacturing will deliver on its commitments.
Key Responsibilities- Support assigned customer accounts and build strong customer relationships.
- Serve as a primary point of contact for customer communication and follow-up.
- Coordinate customer orders, forecasts, product launches, and production schedules.
- Monitor open orders and proactively communicate updates to customers.
- Track customer projects and ensure action items are completed on time.
- Work closely with Production, Planning, Purchasing, Warehouse, Quality, R&D, and Finance to ensure customer expectations are met.
- Assist in resolving customer concerns related to quality, inventory, production, and shipping.
- Prepare reports, meeting notes, and customer documentation.
- Participate in customer meetings and business reviews.
- Help identify opportunities to improve customer satisfaction and internal processes.
- Maintain accurate customer records and account documentation.
- Outstanding communication and interpersonal skills.
- Strong organizational and time management abilities.
- Excellent problem-solving skills and attention to detail.
- Ability to prioritize multiple projects in a fast-paced environment.
- Professional, positive, and customer-focused attitude.
- Comfortable working with multiple departments across the organization.
- Strong computer skills including Microsoft Office.
- Willingness to learn manufacturing operations and customer account management.
- 1–3 years of experience in Customer Service, Account Management, Sales Support, Project Coordination, Supply Chain, or a related field preferred.
- Manufacturing, contract manufacturing, or consumer products experience is a plus.
- Bachelor's degree in Business, Marketing, Supply Chain, Communications, or a related field is preferred but not required.
- Recent graduates with relevant internships or customer-facing experience are encouraged to apply.
Merit Manufacturing is a Contract Manufacturer in the Personal Care space.
We make products like Shampoo, Body Wash, Beard Oil, Lotions, and Laundry Detergent for nationwide brands that you've definitely heard of and probably have sitting in your home.
In just six years, we've experienced tremendous growth, and we're just getting started.
We recently moved into a state-of-the-art manufacturing facility designed to support innovation, collaboration, and continued expansion. Whether you're working with customers, in the lab, on the production floor, or in the office, you'll be part of a team that's building something special.
At Merit, we believe our people are our greatest investment. We provide opportunities for professional growth, encourage new ideas, and empower employees to make a meaningful impact every day.
Why You'll Love This Role- Build relationships with nationally recognized brands.
- Learn every aspect of contract manufacturing and customer account management.
- Work alongside experienced leaders who will invest in your growth.
- Gain exposure to product launches, manufacturing operations, and customer strategy.
- Every day brings new challenges, new projects, and opportunities to learn.
- Clear opportunities for career advancement into Account Management leadership.
Location: Warren, MI
Schedule: Monday–Friday | Standard Business Hours
Pay: Competitive and based on experience
Benefits- Healthcare
- Dental
- Flexible Time Off Policy
- Performance Bonus Opportunities
- Year-End Bonus Opportunity
- Company Events
- Professional Development Opportunities
This position is designed for someone looking to build a long-term career with Merit Manufacturing.
Potential career paths include:
- Account Manager
- Senior Account Manager
- Account Management Team Lead
- Director of Brand Relations
We believe in promoting from within and investing in employees who demonstrate initiative, accountability, and a passion for customer success.
EqualityMerit Manufacturing is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, religion, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Skills Required
- 2 years experience working in customer service role
- Experience using a CRM or ERP system
- Experience in manufacturing environments
- Proficient in Microsoft Office 365 programs
What We Do
Merit is a contract manufacturer that makes personal care products, cleaning products, and much more. We formulate, mix, bottle, and ship products for nationwide brands. We are all just so excited to be doing what we do. None of us imagined that personal care manufacturing was our future, but this exciting market has helped us create a team that we love. We get to create fun products, dream up new ideas, solve problems, and work as a team each day. When we’re don, we’ve made something we can actually hold in our hand and be proud of. In just 3 years, we’ve growth Merit into an Inc 5000 (#139) business by focusing on the personal growth of our team and taking responsibility for the success of our customers. Merit is located in Sterling Heights, Michigan, where we have two facilities less than a mile apart. We’ve poured over 15 million products and served over 13 million end users. Our continued growth has forced us to move locations 3 times in the last 3 years, and while we don’t expect to need a new warehouse soon, we aren’t planning to slow down.
