The Role
Manages a cluster of stores by overseeing operations, sales, profitability, compliance, customer experience, inventory, and staffing. Leads Store Managers and teams through coaching, performance reviews, manpower planning, and succession development. Conducts store visits and audits, ensures hygiene and food-safety standards, addresses operational gaps, coordinates with HR, Supply Chain, Finance, Training, and Marketing, and supports new store launches and expansion initiatives.
Summary Generated by Built In
Role Overview
The Jr Zonal Manager will be responsible for managing a cluster of stores within an assigned geography, ensuring operational excellence, people development, customer satisfaction, and achievement of business targets.
The role requires a hands-on leader who can coach teams, drive accountability, solve operational challenges, and ensure stores consistently deliver strong business performance and customer experience.
Key Responsibilities1. Operations Management- Oversee day-to-day operations of all assigned stores.
- Ensure strict adherence to SOPs, operational processes, hygiene, food safety, and brand standards.
- Conduct regular store visits and operational reviews.
- Monitor and improve store audit scores and compliance standards.
- Ensure smooth opening, closing, staffing, and shift operations across stores.
- Drive sales growth and profitability across the assigned cluster.
- Monitor key business KPIs including sales, productivity, average bill value, conversion, wastage, customer complaints, and store profitability.
- Identify business gaps and execute action plans to improve performance.
- Support and execute local store marketing initiatives.
- Lead, mentor, and develop Store Managers and store teams.
- Build a strong performance-driven and customer-focused culture.
- Ensure manpower planning, roster management, and attrition control.
- Conduct regular performance reviews, coaching sessions, and training.
- Identify high-potential team members and build succession pipelines.
- Ensure exceptional customer experience standards across all stores.
- Monitor customer feedback and implement corrective actions promptly.
- Drive consistency in product quality, speed of service, and hospitality.
- Ensure compliance with company policies, FSSAI guidelines, and statutory requirements.
- Conduct regular operational, hygiene, and safety audits.
- Ensure proper inventory management and control mechanisms.
- Work closely with HR, Supply Chain, Finance, Training, and Marketing teams.
- Ensure timely reporting, MIS submissions, and issue escalations.
- Support new store launches, stabilisation, and operational expansion initiatives.
- Strong leadership and people management skills
- High ownership and execution-oriented mindset
- Strong understanding of business and store economics
- Excellent problem-solving and decision-making abilities
- Ability to thrive in a fast-paced and high-growth environment
- Hands-on approach with strong field presence
- Graduate / Postgraduate in Hotel Management, Business Administration, or related field
- 3–6 years of experience in QSR / Retail / F&B operations
- Experience managing multiple stores or clusters preferred
- Prior experience leading Store Managers / Area Managers is an advantage
- Opportunity to build and scale a category-defining consumer brand
- Fast-growth and high-ownership environment
- Career progression opportunities in operations leadership
- Work closely with senior leadership and expansion teams
Skills Required
- Graduate or postgraduate degree in Hotel Management, Business Administration, or a related field
- 3-6 years of experience in QSR, retail, or food and beverage operations
- Experience managing multiple stores or clusters
- Prior experience leading Store Managers or Area Managers
- Strong leadership and people management skills
- Strong understanding of business and store economics
- Excellent problem-solving and decision-making abilities
- Ability to work in a fast-paced, high-growth environment
- Hands-on approach with strong field presence
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The Company
What We Do
abcoffee is an Indian grab-and-go coffee company focused on making high-quality beverages available quickly at rationalized prices. Founded by Abhijeet, the brand launched with a single café in Versova in 2022 and has expanded to more than 80 outlets across five cities. Its mobile app supports pre-orders, reduces waiting time, and provides customers with exclusive daily deals, combining convenient retail service with digital ordering.
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