AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
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Location: São Paulo
Hybrid: 3 times a week in the office (Alameda Santos 1940)
PLEASE apply with a resume in English
Join a dynamic team at the forefront of simulation technology, where every day brings new technical challenges and opportunities to make a real impact. As a JR technical support engineer, you’ll troubleshoot complex issues and deliver expert training to global clients. You’ll collaborate with R&D, product, and delivery teams, contribute to knowledge sharing, and represent support at industry events.
This role blends deep technical problem-solving with customer interaction, offering a rewarding path for those passionate about simulation, innovation, and continuous learning in the oil and gas sector.
Ready to lead and grow? This is your next challenge.
Requirements - You will have:
• Bachelor's degree in Chemical Engineering
• 1 year of experience in process engineering or process simulation (or proven experience prior graduation).
• Proficiency in Portuguese and English language verbal and written communication skills.
A PLUS:
• Customer service and technical support experience.
• Instruction/training experience.
• Experience with AVEVA’s SimSci products (e.g. APS, Pro/II, ADS, APO, PipePhase etc).
• Proficiency in other languages (mainly Spanish).
Responsibilities - You will do:
• Coverage of and response to live inbound technical support cases
• Technical troubleshooting, analysis, and diagnosis of issues
• Issue replication / duplication
• Research into workarounds and solutions
• Documentation of activities and findings in a case tracking tool
• Maintain product knowledge and proficiency
• Knowledge transfer via technical documentation such as Tech Notes, remote sessions recordings, Articles, White Papers, Knowledge Objects
• Position will involve performing customer training
• Teaching customers
• Position will require some travel to receive or to provide training, to visit a customer site for troubleshooting purposes or to attend meetings/conferences
• Staffing and presenting technical papers at conferences and events and being the face of technical support to our customers
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
AVEVA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AVEVA and has not been reviewed or approved by AVEVA.
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Leave & Time Off Breadth — Time away from work is positioned as a meaningful part of the rewards mix, including paid time off that can increase with tenure and additional paid volunteering days. This breadth is reinforced by mentions of public holidays and emergency leave as part of the overall time-off offering.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears broad and multi-channel, combining counseling access, coaching resources, and region-specific digital wellbeing tools. Flexible work hours and a hybrid model are also presented as lifestyle-supporting elements within the broader rewards package.
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Career-Linked Recognition & Rewards — Recognition is tied to tenure milestones through a formal program that provides rewards and symbolic recognition. Development-linked rewards also appear through learning access, mentorship, and education reimbursement that connects benefits to skill growth.
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What We Do
AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability. Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK. Learn more at www.aveva.com
