Dynatrace

Jr Technical Support Engineer

Sorry, this job was removed at 06:44 p.m. (CST) on Monday, Jun 23, 2025

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Maidenhead, Berkshire, England

Hybrid

Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation

Dynatrace delivers answers and intelligent automation from data.

The Role

Your role at Dynatrace
We are looking to hire an IT Support Engineer Engineer who will join our EMEA IT Support team. In this role, your will be a key member in enabling Dynatrace users digital work life and be on hand to solve issues / requests.
This role is a onsite position, applicants should be a commutable distance to our Maidenhead office and able to commit to 5 days a week in office.
Key Responsibilities -
Incident & Problem Management:

Troubleshoots and accurately diagnoses and/or forwards IT related issues
Walks users through the recommended problem-solving steps

Service Request Fulfillment:

Provides software and hardware products as well as workplace equipment following work instructions
Fulfills user and access management requests following work instructions
Answers and/or forwards technical questions and supports users in all IT technical matters
Learns technical change requests implemented by backend teams
Asset-, stock- and demand Management
Takes care of accurate stock and inventory management Prepares asset demands
Executes disposals following work instructions

Projects & Improvements:

Assists onsite with general IT build out tasks
Participates in discussions for workplace improvements
Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations

Collaboration & Learning:

Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature
Reads and understands step-by-step guides and technical work instructions

What will help you succeed
Minimum Qualifications:

1+ year of experience in desktop technical support
Technical study related to IT
Experience with Microsoft Windows desktop operating systems and basic networking principles
Experience with Microsoft Office 365
Experience with Microsoft Intune
Experience with MAC operating system support is a plus
Experience supporting the IT needs of executive level leaders

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.

What the Team is Saying

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The Company

HQ: Boston, MA

5,200 Employees

Year Founded: 2005

What We Do

Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.

Why Work With Us

In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.