About Network Doctor (Computer Associates Division)
We are looking for individuals with a passion for technology and the desire to work in a team environment with many talented technology professionals. Network Doctor is an IT managed services firm where company culture and teamwork is a part of our DNA. Successful interns will develop a tremendous amount of real-life experience in network administration, technology solutions, client communications, and business automation.
Our firm provides IT support for businesses in the NY-metro area, working with hundreds of businesses across a diverse range of industries. Computer Associates supports businesses within the healthcare industry. Internships typically run +/-8 months. Employment opportunities may ensue depending on your success in the position and employment availability at the end of the internship period. The candidate should be a motivated individual looking to work in a role that involves frequent context switching, user calls, and ticket updates throughout the day. If you enjoy helping people, staying organized, and moving work forward in small clear steps, you will do well here. Responsibilities will be diverse and require personal judgment. The team member would work from our Englewood Cliffs, NJ office daily and when needed travel onsite to our clients.
Responsibilities include but are not limited to:
- Assist users with Password resets
- Assist with monitoring, troubleshooting, and resolving client IT issues across servers, workstations, and networks.
- Document technical procedures, client environments, and support activities.
- Collaborate with senior engineers on projects and technology implementations.
- Provide technical support through ticketing systems while maintaining excellent customer service standards.
Required:
- Great communication skills (written and verbal)
- Must be organized and detail oriented
- Team player and friendly
- Dependable and responsible
- Ability to manage multiple tasks and prioritize effectively
- Proactive learner with a passion for technology and a desire to develop their skills in a real-world setting
- Basic understanding of computer hardware, software, and networking.
- Familiarity with operating systems such as Windows, macOS
Preferred:
- Server and networking experience - i.e. Windows server, routers, switches, and WIFI devices
- Technical certifications
- Background in technology and a level of personal interest
- Customer service experience
Skills Required
- Great communication skills (written and verbal)
- Organized and detail oriented
- Team player and friendly
- Dependable and responsible
- Ability to manage multiple tasks and prioritize effectively
- Proactive learner with a passion for technology
- Basic understanding of computer hardware, software, and networking
- Familiarity with operating systems such as Windows and macOS
- Server and networking experience (Windows Server, routers, switches, WiFi devices)
- Technical certifications
- Background in technology and personal interest
- Customer service experience
What We Do
Network Doctor is a leading IT company in New Jersey specializing in Managed IT Services, IT Support, Managed Cybersecurity, Cloud Solutions, and IT Consulting. They provide comprehensive outsourced IT solutions and proactive monthly services—including monitoring, help desk, and backup—designed to minimize downtime and secure systems for a variety of businesses through a multi-layered cybersecurity approach.
