About Resident Interface
Resident Interface is the industry leader in delinquency management for the rental housing market. Through our brands Possession Partner (Evictions), Resident Advocate (Pre-Collections), and Hunter Warfield (Collections) we deliver a unified platform that helps property owners and managers recover revenue, stay compliant, and protect their communities.
With over 40 years of experience, $billions recovered nationwide, and operations across all 50 states, Resident Interface combines technology, transparency, and expertise to transform the way property owners manage delinquencies from the first missed payment to final resolution.
Learn more at www.residentinterface.com
Jr. Quality Assurance Specialist
Responsible for monitoring and reviewing basic compliance, exception identification, and documentation using speech analytics and QA tools.
Requirements
- +1 year of QA, Collections or related experience
- English level 90% - verbal and written
- MS Office proficiency (Outlook, Word, Excel)
- Ability to communicate with key stakeholders
- Highly organized with attention to detail
- Basic knowledge of FDCPA requirements
Main tasks
- Call & Communication Monitoring
- Exception Review & Documentation
- Agent Feedback Support
- Reporting & Administrative Tasks
We offer
- Salary: Up to $1,000
- Schedule: Monday through Friday 6am – 3pm
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What We Do
Rent recovery isn’t one-size-fits-all. Whether a resident is a few days late, has an outstanding balance after moving out, or you're navigating the eviction process, each situation requires a thoughtful approach to protect your assets and maintain positive relationships. At Resident Interface, we simplify delinquent rent recovery while safeguarding your brand and boosting your bottom line. With over 30 years of industry expertise and a comprehensive suite of solutions—from current to former residents—we handle every case with transparency, compliance, and compassion. Because we know it’s not just about collections; it’s about protecting your community every step of the way.
