The Role
This role involves managing client interactions, troubleshooting application and server issues, monitoring applications, and preparing documentation. Strong technical skills in Linux and databases are essential.
Summary Generated by Built In
- Manage day to day client interactions, communicate effectively with clients to identify needs, problems, etc.
- Responding within agreed time limits to call-outs.
- Log all customer tickets and ensure resolution within defined SLA.
- Monitoring and maintaining of Application issues and Servers
- Troubleshooting the Application issues and Server issues.
- Testing vendor integrations, Application flow changes, calls, configurations, etc.
- Planning and undertaking scheduled maintenance, backup’s, upgrades.
- Continually seeks opportunities to increase customer satisfaction and increase client relationships.
- Prepare
RCA documents, Change Request Documents, Network Architecture diagrams and
maintain them in the central repository.
Requirements
- Knowledge of Linux OS, MySQL Database.
- Hands on experience in Linux Apache web hosting, Apache Kafka and Linux OS Services management, MySQL, Installation & Maintenance.
- Knowledge of Shell Scripting, Perl Scripting, PHP scripting.
- Ability to set up and configure server hardware and 3rd Parties Software on Linux Servers, Windows Servers.
- Additional advantage: Fintech, Banking Domain knowledge, Experience in application support troubleshooting of Database, MYSQL, MSSQL, Oracle, Linux server environment, VOIP, Windows Server edition will be an added advantage.
Soft Skills Required:
- Knowledge of best practices around management, control, and monitoring of server infrastructure
- Good at organizing, prioritizing, and multitasking
- Excellent communication Skill in English
Experience Range: 1 to 3 years
Education Qualification Required: B.SC. IT, BE EC, BCA, MSC IT, etc.
Shift: Rotational (Preferred Male Candidates)
Skills Required
- Knowledge of Linux OS, MySQL Database
- Experience in Linux Apache web hosting, Apache Kafka, Server management
- Knowledge of Shell Scripting, Perl Scripting, PHP
- Ability to configure server hardware and software
- B.SC. IT, BE EC, BCA, MSC IT, etc.
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The Company
What We Do
Panamax Inc. is a global leader in developing FinTech and telecommunication technologies for telecom operators, offering solutions for digital transactions, switching, billing, fraud management, and revenue assurance.
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