ABOUT THE ORCHARD
The Orchard is a leading full-service music distribution company operating in 50+ markets worldwide. The Orchard empowers creators and businesses to grow and evolve in the dynamic, global music industry. We specialize in being Artist focused, blending industry expertise and technology, leveraging data to drive success, and providing streamlined digital and physical solutions. The Orchard’s comprehensive artist & label services offerings include marketing, sync licensing, premium video services, transparent data analysis, advertising, rights management, radio promotion, D2C, and more.
The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.
Our company is seeking a Manager, Solutions to join our dynamic team. As the Manager, Solutions, you will work closely with both Orchard clients and internal teams, overseeing key elements of the client experience, and synthesizing interactions across Orchard’s internal departments. You will be responsible for providing a centralized, solutions based voice in support of the Relationship Management team and supervising the comprehensive onboarding process, focusing on a positive first experience for clients. In addition, you will ensure a continued, positive client experience around all operational questions and concerns. This is a highly responsible role that requires proactive problem solving skills, a keen eye for detail, and a love for all types of music.
- Serve as the primary representative of Orchard’s administrative teams (including legal, finance, and operations) to Orchard clients, addressing issues, gathering feedback, and advocating for client needs within the organization
- Main point of contact for questions pertaining to all operational functions across the organization, serving as a focal point of information and defining internal processes and procedures
- Work closely with relationship management and rights management teams verifying release metadata compliance and changes to release statuses, including deletions and pricing adjustments
- Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign specified needs
- Focus on clear, solution based responses to internal and external queries regarding client questions
- Understand how to troubleshoot problems effectively and identify the right teams to interact with in order to get reliable solutions and answers
- Ability to handle high volume inbound needs from labels and ensure they are being addressed in a timely manner
- Patient and empathetic
- Effective communicator on phone, email, and in person
- Resourceful, problem solver, and takes initiative - an expert and motivated troubleshooter
- Multi-tasker with supreme attention to detail, follow-through and effective prioritization
- Multilingual skills preferred, but not required
- Prior experience with CRMs preferred, but not required
- Fluent English proficiency required
- An opportunity to influence music on a global stage.
- A modern, diverse and creative work environment.
- An investment in your learning & development.
- A comprehensive and attractive benefits package including healthcare coverage, voluntary benefits, and family resources.
The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.
Skills Required
- Fluent English proficiency
- Effective communication by phone, email, and in person
- Problem-solving and troubleshooting skills
- Ability to multitask, prioritize, follow through, and maintain strong attention to detail
- Patient, empathetic, resourceful, and proactive approach
- Multilingual skills
- Prior CRM experience
What We Do
The Orchard is a global music distribution and artist-services company. It distributes music from independent artists and labels across 45 markets and offers marketing, sync licensing, video services, data analysis, advertising, rights management, and digital and physical distribution. The company’s mission is to empower creators and businesses to grow, and it operates as a wholly owned subsidiary of Sony Music Entertainment.
