- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
The Impact of a Coupa Pay Success Manager at Coupa:
Coupa Pay is the leading global payments platform that offers a one-stop-shop for all B2B payments and financing needs for Coupa customers. Coupa has partnered with leading global financial institutions in order to deliver customer value and success while meeting the changing needs of our customers.
The Coupa Pay Success Manager will be part of a team responsible for helping customers drive ongoing adoption and innovation to achieve the greatest value from their use of Coupa Pay through value optimization, adoption program planning and solution expertise.
What You'll Do:
Serve as a strategic advisor to customers by driving adoption, optimizing configuration, and aligning Coupa Pay usage with business goals.
Manage multiple customer engagements using strong project management practices, including regular status updates, adoption plans, and action tracking.
Provide functional and technical expertise across all Coupa Pay capabilities, including support for major releases and supplier enablement.
Deliver compelling, data-driven insights to identify opportunities for improvement and enhance customer value realization.
Collaborate with internal teams and forge strong customer relationships to support growth, self-sufficiency, and long-term success.
What You Will Bring to Coupa:
5+ years of experience in finance, procurement, accounts payable, sourcing, or IT, with a strong preference for a background in both procurement and AP.
Proven client management skills with the ability to drive continuous improvement and thrive in fast-paced, high-growth environments.
Strong communication, organizational skills, attention to detail, and a passion for problem-solving and understanding core processes.
Experience with SaaS solutions, software configuration, and delivering product demonstrations; familiarity with financial/accounting and CRM systems (e.g., Salesforce).
Proficiency in Excel and a goal-oriented mindset with a collaborative, curious, and adaptable approach.
Knowledge of SQL, PHP or other programming languages is a plus.
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Skills Required
- 5+ years of experience in finance, procurement, accounts payable, sourcing, or IT
- Strong preference for experience in both procurement and accounts payable
- Proven client management skills
- Strong communication and organizational skills
- Attention to detail and problem-solving ability
- Experience with SaaS solutions and software configuration
- Experience delivering product demonstrations
- Familiarity with financial, accounting, and CRM systems such as Salesforce
- Proficiency in Excel
- Collaborative, curious, adaptable, and goal-oriented mindset
- Knowledge of SQL, PHP, or other programming languages
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive from day one for employees and dependents, including medical, dental, vision, mental-health resources, and an Employee Assistance Program. Materials also highlight well-being initiatives that extend support to employees’ households.
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Leave & Time Off Breadth — Flexible Time Off, paid parental leave, floating holidays, and 40 hours of annual volunteer time are prominently featured. Outside the U.S., a global minimum of 25 vacation days is noted.
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Retirement Support — A retirement savings program with a company match is offered, including a 401(k) plan. While exact match percentages are not publicly listed on the careers page, matching is presented as part of the total rewards package.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
