Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai and Delhi, India providing business and technical expertise to the global online and mobile gaming industry.
Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products that offer entertainment to millions of users globally and elevate their experience to new heights.
Responsibilities:
• Provide technical assistance, advice, and training to users, resolve issues at the tier one level, and escalate issues to the appropriate escalation team.
• Install, configure, and provision computer hardware, software, and peripherals.
• Oversee deployment and maintenance of IT systems, ensuring optimal and reliable operations.
• Manage and maintain company IT assets and systemic inventory.
• Administer corporate telecom/network systems, including topology, configuration, design, and security.
• Research and recommend technologies and best practices approaches for our environment.
• Assist with Global IT and Security projects.
• Maintain essential IT operations, including operating systems, security tools, VPN gateways, email systems, laptops, desktops, software, and hardware.
• Procure and manage devices, including laptops and other IT assets.
• Handle IT asset allocations at the time of joinings and exits, both virtually and in-person.
• Create, manage, and deactivate email IDs, user accounts, Office Automation and Security tools.
• Monitor system performance and troubleshoot hardware and software issues.
• Lead IT helpdesk to support employees, ensuring all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions.
• Maintain, repair, and upgrade systems and processes, including hardware and software programs
Skills and Qualification Requirements:
• Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field.
• 2+ years of relevant experience in IT systems, network administration, and related technologies.
• Proficiency with firewalls, SDN, and network routing.
• Advanced knowledge of network technology and security principles.
• Advanced knowledge of SSO, MDM, and system provisioning in Windows, Mac, and Linux systems.
• Advanced knowledge in managing cloud IT services and security.
• Strong knowledge of systems and networking, and the ability to effectively use computerised solutions.
• Working knowledge of Windows, Linux, and Mac operating systems.
• Solid knowledge of best practices in IT administration, system vulnerabilities, and security.
• Ability to think critically, analyse root causes, diagnose problems, and provide solutions
• Excellent written and verbal communication skills in English.
• Ability to work independently and take end-to-end accountability for employee IT issues.
• Should be flexible with work from office
Office Address: Plot no 18 4th floor sector 44 Gurgaon 122003. India
Additional Information
- Annual performance Bonus
- IT Asset provided
- 5 Days working
- Paid leaves of 21 days (excluding 12 public holidays)
- Health Insurance
- Our business is globally established and successful, offering stability and security to our Team Members
Interview Process
30 min Aptitude Test
Remote video technical Round 1 interview for 30 mins
Remote video technical Round 2 interview for 30 mins
Pre-offer call with Talent Acquisition Team
Top Skills
What We Do
Apertum Online Private Limited was founded in March 2018 in Mumbai, India. We are a fast-growing mobile internet company providing business operations, technical and marketing services to B2B clients in the global gaming sector. We are a team with the perfect mix of youth and experience. We follow a client-first approach and ask the right questions to arrive at the perfect solutions. We strive to provide round-the-clock support. At Apertum Online Pvt. Ltd., we never compromise on quality. We provide best-in-class services to businesses and try to achieve the highest levels of customer satisfaction. We focus on customer centricity, provide intelligent creativity and prioritise operational efficiency. Apertum provides new age solutions in the three major focus areas in the 21st century – business operations, technology, and marketing.
