Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe’re looking for a Junior Customer Success Manager to join our fast-growing Wise Platform squad in Austin. Your job will be to manage a portfolio of partners and provide them with best-in-class support so they have a delightful experience working with Wise Platform.
This is not a standard customer success role. We are looking for a Junior CSM who is an effective communicator and a speedy learner, capable of picking up new knowledge quickly to be effective within their squad. You will manage complex escalations, troubleshoot technical issues with internal operational teams, and unblock problems for our partners.
This role will give you the opportunity to:
Own and Nurture Partner Relationships: Act as the first point of contact for a portfolio of mid-market partners, ensuring they receive maximum value from the Wise Platform solution.
Drive Independent Operational Ownership: Manage the transition from implementation to an ongoing relationship management, helping ensure partners are utilizing Wise effectively.
Be the First Line of Support: Manage problematic payments and triage cases to internal teams to ensure timely resolution.
Leverage Data for Growth: Analyze data for your assigned portfolio to identify operational improvements and deliver clear presentations to external stakeholders.
Support Strategic Initiatives: Deliver Quarterly Business Reviews (QBRs) and operational success plans, acting as the "voice of the customer" to provide feedback to Wise product teams.
Manage Incidents: Analyze incidents, execute partner communications when needed, and follow through on postmortem actions.
Qualifications
Experience in customer success, account management, or operational roles, ideally supporting partners/clients in payments, fintech, or financial services
Experience managing B2B operational relationships with external partners or enterprise clients
Data-driven mindset — comfortable working with operational data, identifying trends, and using insights to drive decisions
Project management skills — able to lead improvement initiatives end-to-end, engaging cross-functional teams and holding stakeholders accountable
Technical fluency — you understand APIs, webhooks, and integrations at a conceptual level; you don't need to code, but you're comfortable discussing technical topics with partners and engineers
Strong communicator — able to explain complex operational or technical topics clearly, in both Portuguese and English
Autonomous and proactive — you take ownership, act without being told, and thrive in environments where you have to build your own structure
Great to have:
Have experience with Brazil's payment ecosystem and/or are familiar with regulatory frameworks (AML, KYC, BACEN regulations) affecting financial services in Brazil
Have worked with Tier 1 or Tier 2 banks or large fintechs in Brazil or LatAm
Have experience with card issuance products (Cards API, MCA, BIN management)
Have used Looker, SQL, or similar tools for operational analysis
Understand how API-based payment integrations work end-to-end
This is a hybrid position located in Austin, Texas and not fully remote (minimum 3 days at office). You must be able to commute to the office.
You’re eligible to work in Brazil, we cannot sponsor Visas for this role.
Interested? Find out more:
👋 Wise Platform: who we are, what we do
👀 How we work: a practical guide
⚙️ The Wise Tech Stack, 2022 Edition
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Experience in customer success, account management, or operational roles (ideally in payments/fintech/financial services)
- Experience managing B2B operational relationships with external partners or enterprise clients
- Data-driven mindset; comfortable working with operational data and identifying trends
- Project management skills; able to lead improvement initiatives end-to-end with cross-functional teams
- Technical fluency with APIs, webhooks, and integrations at a conceptual level
- Strong communicator in Portuguese and English
- Autonomous and proactive; takes ownership and builds structure independently
- Ability to commute to Austin office (hybrid role, minimum 3 days in office)
- Authorization to work without visa sponsorship (employer cannot sponsor visas)
- Experience with Brazil payment ecosystem and regulatory frameworks (AML, KYC, BACEN)
- Experience working with Tier 1 or Tier 2 banks or large fintechs in Brazil/LatAm
- Experience with card issuance products (Cards API, MCA, BIN management)
- Experience using Looker, SQL, or similar tools for operational analysis
- Understanding of end-to-end API-based payment integrations
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Equity Value & Accessibility — Equity is granted to all employees via time‑based RSUs/stock awards, aligning staff with company performance. This broad accessibility makes ownership a core part of total rewards.
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Leave & Time Off Breadth — Policies include a global minimum of 33–36 paid days off and a paid six‑week sabbatical after four years with a cash stipend. The sabbatical is positioned as a standard milestone benefit in addition to annual leave.
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Parental & Family Support — Wise commits to a minimum of 18 weeks’ fully paid parental leave for birth or adoption across many offices. Eligibility rules and tenure may apply by location while maintaining a companywide minimum standard.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
