- SAP HCM Application Support
- Provide day-to-day functional support for SAP HCM modules and related business processes.
- Analyze, troubleshoot, and resolve user issues within agreed service levels.
- Monitor system performance and support the resolution of process and system-related incidents.
- Coordinate with technical teams for issue resolution and system enhancements.
2. Functional Support
Support key SAP HCM modules, including OM, PA, PD and Time Management.
- Support cross-functional processes and integrations between SAP HCM and other softwares.
3. User Support
- Act as the first point of contact for end-user queries and system-related concerns.
Guide users on system functionalities and best practices.
4. Documentation & Knowledge Management
- Create and maintain process documents, user guides, SOPs, and knowledge articles.
- Ensure documentation is updated to reflect system changes and process updates.
5. Data Management & Reporting
- Support employee master data maintenance activities and data validation exercises.
- Assist in data uploads, data correction activities, and periodic audits.
- Support reporting requirements and ensure data accuracy and integrity within the system.
6. Stakeholder Management
- Collaborate with HR, Payroll, IT, and business teams to ensure effective system usage.
- Communicate effectively with stakeholders to understand requirements and provide timely support.
Skills Required
- Experience supporting SAP HCM application functionality
- Hands-on knowledge of SAP HCM modules: OM, PA, PD, Time Management
- Ability to analyze, troubleshoot, and resolve user issues within SLAs
- Experience coordinating with technical teams for issue resolution and enhancements
- Experience supporting cross-functional processes and integrations between SAP HCM and other software
- Experience providing first-line end-user support and user guidance
- Experience creating and maintaining process documents, user guides, SOPs, and knowledge articles
- Experience with employee master data maintenance, data validation, and data uploads/corrections
- Experience supporting reporting requirements and ensuring data accuracy and integrity
- Ability to communicate and collaborate effectively with HR, Payroll, IT, and business stakeholders
What We Do
Varun Beverages Limited is one of the largest franchisees of PepsiCo in the world, specializing in the manufacturing, bottling, and distribution of carbonated and non-carbonated beverages. The company operates extensive bottling plants across India, Nepal, Sri Lanka, and several African markets. As a key partner for the Pepsi brand, VBL manages the end-to-end process from production to distribution in geographically pre-defined territories.
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