Jr. Cloud Administrator

About the Job:

Mitsubishi Motors North America’s (MMNA) infrastructure team supports the cloud, server, and identity platforms that power critical business operations across the organization. The Jr. Cloud Administrator plays an important role in maintaining a secure, reliable, and high-performing technology environment while supporting the company's continued cloud and infrastructure evolution. This position helps ensure operational excellence, supports ongoing technology initiatives, and contributes to the team's ability to deliver stable and efficient IT services to the business.

Important Note: Applicants must be authorized to work in the US without the need for current or future employment visa sponsorship. We will NOT sponsor employment visas for this role now or in the future.

Summary of Role:

The Jr. Cloud Administrator is responsible for the day-to-day administration and support of MMNA's cloud and infrastructure environment. This role assists with system monitoring, maintenance, troubleshooting, patching, identity and access management, and infrastructure support activities across cloud, server, virtualization, and Microsoft 365 platforms. Working closely with senior engineers and cross-functional IT teams, the Jr. Cloud Administrator helps resolve technical issues, support infrastructure projects, maintain accurate documentation, and identify opportunities to improve operational efficiency through standardization and automation.

As a Jr. Cloud Administrator, You Will:

• Administer and support cloud, server, and virtualization environments to ensure system reliability, performance, and security.
• Monitor infrastructure health, investigate alerts, and troubleshoot system issues to minimize downtime and maintain service availability.
• Perform routine system administration activities, including server provisioning, patching, upgrades, configuration changes, and maintenance.
• Support Microsoft 365, Active Directory, Group Policy, and identity and access management services.
• Assist with the administration of storage, backup, replication, and disaster recovery solutions to ensure business continuity.
• Provide Tier 2 support for infrastructure-related issues escalated from the IT Help Desk and partner with other IT teams to resolve complex technical problems.
• Support cloud and infrastructure projects, including migrations, upgrades, system implementations, and modernization initiatives.
• Create and maintain technical documentation, system inventories, operational procedures, and support knowledge articles.
• Identify opportunities to improve operational efficiency through process improvements, automation, and standardization.
• Collaborate with Network, Security, Applications, and other technology teams to support business objectives and deliver reliable IT services.
• Other job duties as assigned.

Measuring Your Momentum (Success Metrics):

First 90 Days – Getting Up to Speed

• Develop an understanding of MMNA's server, virtualization, cloud, identity, backup, monitoring, and support environments.
• Learn team standards, change processes, documentation practices, escalation paths, and security requirements.
• Become proficient in routine Windows Server and virtual machine support, including common troubleshooting, patching, monitoring, and service requests.
• Begin resolving Tier 2 infrastructure tickets with guidance from senior team members and demonstrate sound escalation judgment.
• Build working relationships with Infrastructure, Network, Security, Applications, and Help Desk teams.
• Demonstrate the ability to manage assigned work, communicate status clearly, and maintain accurate technical documentation.

Year 1 Victory Lap

• Independently handle a defined set of day-to-day cloud and systems administration responsibilities with minimal supervision.
• Become a dependable Tier 2 infrastructure resource and effective backup for assigned systems and operational processes.
• Successfully contribute to server, cloud, backup, patching, monitoring, and modernization initiatives that improve reliability and security.
• Improve at least one recurring operational process through documentation, automation, standardization, or monitoring.
• Demonstrate continued technical growth and readiness to take ownership of increasingly complex systems and projects.

Ready to Join The Team? You Should Have:

• 1+ years of hands-on experience in systems administration, cloud operations, infrastructure support, or a related technical role; equivalent education, internship, or lab experience may be considered.
• Foundational experience with Windows Server administration and troubleshooting.
• Working knowledge of virtualization concepts.
• Basic understanding of Microsoft Active Directory, Group Policy, DNS, and identity/access concepts.
• Familiarity with cloud infrastructure concepts.
• Basic knowledge of server patching, monitoring, storage, backup, and disaster recovery concepts.
• Ability to troubleshoot technical issues methodically, document findings, and escalate when appropriate.
• Strong communication, organization, and customer-service skills.
• Ability to manage multiple priorities and learn quickly in a fast-paced, project-driven environment.

Extra Horsepower (Profile Differentiators):

• Hands-on experience with an enterprise public cloud platform.
• Experience with PowerShell or other scripting and automation tools.
• Experience supporting Microsoft 365 and hybrid identity environments.
• Experience with backup and replication platforms.
• Experience with infrastructure monitoring tools.
• Experience with Linux servers.
• Relevant industry certifications.
• ITSM experience using formal change, incident, and problem management processes.

Why Join Us:

• Build expertise across a diverse technology landscape. Gain hands-on experience supporting Windows Server, Microsoft 365, VMware, cloud platforms, identity management, enterprise storage, backup, and disaster recovery solutions. You'll develop a broad technical foundation across both traditional infrastructure and modern cloud environments.
• Be part of MMNA's technology transformation. Contribute to infrastructure modernization, cloud initiatives, system upgrades, migrations, and disaster recovery projects that go beyond day-to-day support and provide exposure to impactful enterprise technology initiatives.
• Grow your career with a team that invests in development. Work alongside experienced infrastructure, networking, and security professionals while expanding your technical skills and taking on increasing responsibility. MMNA offers a flexible hybrid work environment, competitive healthcare benefits, a 401(k) with company match, tuition reimbursement, and an employee vehicle lease program.

Pay Transparency: 

The base salary for this position ranges between $72,000 to $88,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.