Journey Management Lead

Job Posted 17 Days Ago Posted 17 Days Ago
Be an Early Applicant
2 Locations
Remote
85K-141K Annually
Senior level
Consulting
The Role
The Journey Management Lead manages transformational programs, develops change strategies, communication initiatives, and training plans, ensuring stakeholder engagement and effective collaboration.
Summary Generated by Built In

Job Family:

IT Training & Change Management


Travel Required:

Up to 25%


Clearance Required:

None

We are seeking a highly skilled and motivated Journey Management Lead to join our team. The ideal candidate will be responsible for establishing and managing the Journey Management plans for large transformational programs through creating team structure, developing change strategies, and supporting communication and training initiatives. This role requires excellent leadership, strategic thinking, and the ability to manage change impacts across various stakeholders. 

What You Will Do:

  • Establish and manage the Journey Management Team structure to ensure effective collaboration and execution. 

  • Develop change strategy and gather change impacts across business, IT, and other stakeholders to ensure alignment and smooth transitions. 

  • Support the development of early communications to internal stakeholders to keep them informed and engaged. 

  • Support the development of training strategies and enablement plans to ensure stakeholders are well-prepared for changes. 

  • Assist in identifying changes to the operating model (ways of working) to improve efficiency and effectiveness. 

  • Establish change communication channels (e.g. Training and enablement site/repository, weekly/monthly reports, email updates, all-hands meetings, intranet postings, training sessions) and monitor effectiveness through feedback. 

What You Will Need:

  • US Citizenship is required

  • A Bachelor's degree is required

  • Minimum SIX (6) years of experience in change management, training and journey management, or a related field. Experience in working with top-tier commercial consulting firms in the Financial Industry is preferred. 

  • Experience with Loan servicing (Mortgage, Student loans) platforms (e.g. ICE MSP, Sagent) and regulatory compliance processes is highly desirable 

  • Proficiency in developing and implementing change management strategies and plans. Strong analytical and problem-solving skills are essential 

  • Excellent communication and interpersonal skills, with the ability to present technical and business information to a general audience 

  • Experience in project management, including the ability to manage multiple tasks and projects simultaneously. Familiarity with program RAID logs and risk management is a plus 

  • Demonstrated leadership skills, with the ability to lead and motivate a team to achieve business objectives 

  • Proficiency in data analysis and reporting tools, such as Excel, Tableau, or Power BI 

  • Ability to manage relationships with various stakeholders, including business, IT, and other departments 


What Would Be Nice To Have:

  • Certifications: Relevant certifications, such as Certified Change Management Professional (CCMP), the Prosci Change Management Certification, or the Change Management Specialist (CMS) and PMP (Project Management Professional)

  • Master's degree

The annual salary range for this position is $85,000.00-$141,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Parental Leave

  • 401(k) Retirement Plan

  • Group Term Life and Travel Assistance

  • Voluntary Life and AD&D Insurance

  • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

  • Transit and Parking Commuter Benefits

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Care.com annual membership

  • Employee Assistance Program

  • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

  • Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Top Skills

Excel
Power BI
Tableau
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Washington, DC
12,000 Employees
On-site Workplace
Year Founded: 2018

What We Do

Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success.

The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.

Similar Jobs

Upstart Logo Upstart

Senior Change Management Program Manager

Artificial Intelligence • Fintech • Machine Learning • Social Impact • Software
Easy Apply
Remote
2 Locations
1500 Employees
111K-154K Annually

DailyPay Logo DailyPay

Manager - Client Implementations (Internal)

Fintech • HR Tech • Payments • Social Impact • Financial Services
Remote
US
850 Employees

BAE Systems, Inc. Logo BAE Systems, Inc.

Director Programs II

Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Remote
Hybrid
Falls Church, VA, USA
40000 Employees
170K-288K Annually

ePayPolicy Logo ePayPolicy

Technical Implementation Consultant

Fintech • Insurance • Payments • Software
Remote
Hybrid
2 Locations
120 Employees

Similar Companies Hiring

Energy CX Thumbnail
Utilities • Professional Services • Greentech • Financial Services • Energy • Consulting • Business Intelligence
Chicago, IL
78 Employees
Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Enterprise Web • Consulting • Cloud
Chicago, IL
45 Employees
Quantum Rise Thumbnail
Software • Professional Services • Natural Language Processing • Machine Learning • Consulting • Automation • Artificial Intelligence
Chicago, Illinois
17 Employees
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account