Join our Talent Pool- Customer Success

| New York, NY, USA | Hybrid
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Join our Talent Pool (Customer Success, NYC)

Are you looking for a role within the Customer Success department? We’re always looking for talented Customer Success Managers and we’d enjoy hearing from you! Send us your CV and one of our recruiters will review it and be in touch if we see a fit.

What you can Expect:

As a Customer Success Manager, you will be working closely with a wide range of exciting companies worldwide and will interact with internal and external stakeholders across different business functions. This position is perfect for a problem-solver who is passionate about the tech world and loves to be an integral part of an expanding organization. As part of our Customer Success team, you will have full ownership of your own client portfolio and take on a consultant-type approach in helping our clients to adopt and realize the value of the Templafy solution.

About us:

Founded in Copenhagen, Denmark, in 2014, Templafy’s success is built by our 60+ employee nationalities found at offices around the world. We believe when people feel they belong, have a voice, and feel heard, they are happier and perform better, and that way, everyone wins. Our innovation, diversity, and unique product have raised over 200 million dollars in funding from Insight Venture Partners, Seed Capital, Dawn Capital, Damgaard Company and Golub Capital.

Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or another status.

Employee Benefits:

  • Employee equity program
  • Comprehensive health insurance
  • Parental leave
  • Commuter Benefits
  • Unlimited time off
  • 401K 
  • Employee Assistance Program
  • Company discount program
  • Flexible work environment


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Technology we use

  • Sales & Marketing
    • WordpressCMS
    • SalesforceCRM
    • HubSpotLead Gen
    • LeadfeederLead Gen
    • ZoomInfoLead Gen
    • LinkedIn Sales NavigatorLead Gen

An Insider's view of Templafy

What’s the vibe like in the office?

"Templafy has a positive vibe in the office. Every day we eat lunch together, which gives the feeling of togetherness and allows you to grow closer with your colleagues. It’s also nice to be able to just grab a coffee and go collaborate and share ideas with a colleague in one of the shared office spaces, usually with an awesome view of Manhattan!"

Bridget

Account Manager

What projects are you most excited about?

"As our headcount grows and Templafy scales, I am excited that our IT team will facilitate upcoming network and infrastructure projects at our growing NYC office. Since joining Templafy, I’ve been part of a strategic approach to Templafy’s growth."

Chris

IT Supporter

How has your career grown since starting at the company?

"The warm and collaborative culture at Templafy innately gave me a platform to grow and develop my career. From the CEO to my leader, every colleague has encouraged me to thrive outside of my comfort zone. You’re truly in control of your success here, but the company never falls short of providing you with the support you need to get there."

Josh

Sales Enablement Manager

What makes someone successful on your team?

"Collaboration and problem solving with each other and our Hiring Managers is what I believe drives success for my team. We get creative and brainstorm new ideas, and most importantly, we are encouraged to try out new approaches to finding our newest Templafyers. I love TA because we have the opportunity to work with every team closely!"

Heather

Talent Acquisition Partner

What are Templafy Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
In-person all-hands meetings
In-person revenue kickoff
Employee awards
Flexible work schedule
Diversity
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program

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