JML Analyst

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Job Role

IT JML Analyst

Department

IT

Line Manager

IT Support Manager

Company

Howden Group Services

Role Definition

Working with the business to ensure all new Joiners, Movers and Leaver accounts are created, updated or closed off following the current JML process.

Key Responsibilities / Accountabilities

• Active Directory Users and Computer administration
• Planning and creation of all new joiners to the business
• Planning and deletion/updating of all movers and leavers in the business
• Continual service improvements (CSI) to the current JML Process in line with business requirements
• Maintaining JML process documentation
• Being a point of contact for joiner, mover and leaver escalations
• Assisting JML team with ad hoc tasks, documentation, communications and admin duties.
• Monitoring JML SharePoint workflow
• Updating requests via service management tool ITSM
• Excellent communication skills.
• Liaising with other IT teams.
• Supporting JML Team Lead and escalating issues to IT Support Manager where necessary
• Ensure we work with the Security team to remain compliant with current process/policies.
• Supporting the business core hours 7am to 7pm rota basis (Mon-Fri)

Skills and abilities needed to perform role

• Proficient with Active Directory, Users and Computer administration
• Excellent communication skills, both written and verbal
• Excellent attention to detail and the ability to multi-task
• The ability to interact confidently with clients and colleagues
• The ability to work well in a team environment
• Strong interpersonal skills
• Strong prioritisation skills and ability to follow process
• Patience and empathy when dealing with customers and colleagues
• Effective problem solving skills based on clear reasoning and sound rationale
• Tactful, diplomatic and able to thrive in an ever-changing environment
• Ability to work pro-actively, under pressure and independently with minimal direction
• A good understanding of process design and documentation
• An understanding of the importance of excellent customer service and a “can do” attitude

Knowledge and Experience

• IT industry experience
• Active Directory
• Microsoft Office 2016/O365
• Microsoft Visio
• SharePoint
• MS Teams
• ServiceNow ITSM
• ITIL Best Practice
• Knowledge of administrative and clerical procedures

Compliance and Regulatory Responsibilities

• To remain compliant with FCA requirements at all times
• To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering, etc.
• To share ideas, best practice and other information within the team
• Ensure that own performance, HR and T&C records are up to date and meet the Company’s requirements
• Maintain accurate records and deal with correspondence appropriately

Professional Qualifications

• Relevant professional IT qualifications
• ITIL Foundation V3/V4

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.