JM Lexus - Learning and Development Manager

JM Lexus is seeking an experienced Learning and Development Manager to oversee training programs at our dealership. This role involves facilitating classes, collaborating with business partners, and supporting associates' skill development to enhance the guest experience. 

Responsibilities: 

• Onboarding: Manage onboarding for new associates, ensuring compliance and a positive experience. 

• Sales Program: Develop and coordinate an in-depth 6–8-week Sales Program for new Sales Managers. 

• Lexus Certification: Ensure associates meet quarterly Lexus certification requirements, manage registrations and troubleshoot issues. 

• Enterprise Compliance Training: Track associates' progress in compliance courses. 

• Lease My Lexus Program: Manage the Lease My Lexus subsidy program including submitting applications and monitoring payments and eligibility. 

• Recognition Programs: Manage recognition programs such as Customer Delight and oversee the quarterly MVP recognition program which includes funding, nominations and the celebration event.  

• Medallia Survey Reports: Analyze and share guest experience with sales and service data with management. 

• Internal Marketing Support: Assist the marketing department for special events. 

• Cultural Alignment: Reinforce the "Your Plus Dealer" and "Omotenashi" philosophy. 

• Relationship Building: Build partnerships with associates, management and business partners (JM&A, Lexus, Enterprise Compliance, HR, etc.) 

Qualifications: 

• Bachelor’s degree in education, HR, or related field. 

• 5+ years in training/HR with experience in adult education and curriculum development. 

• Proficient in MS Office and experienced in training delivery. 

• Strong leadership, analytical, and problem-solving skills. 

• Excellent communication, presentation, and facilitation skills. 

• Ability to multitask and work with managers to identify training needs. 

• Familiarity with change management and systems thinking. 

• Passionate about associate development and continuous learning. 

At JM Lexus, we prioritize your well-being as much as your comfort and security. You will enjoy a comprehensive benefits package that includes base pay plus bonus, as well as company perks and amenities including:

• 401K savings plan with company contribution, pension plan, and profit sharing

• Generous paid vacation

• Health, vision, dental insurance

• Annual bonus

• Lifestyle Spending Account

• Paid certification training and continuing education courses

• Employee lease programs

• Credit Union

• Onsite wellness center, gym, and physical therapy

#LI-ME1

#LI-Onsite

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER 

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.  

DISABILITY ACCOMMODATIONS 

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.