The Role
Designs, develops, administers, and optimizes Jira and Atlassian solutions, including workflows, integrations, automation, plugins, permissions, and custom applications. Troubleshoots platform issues, supports upgrades and migrations, maintains documentation and governance, and collaborates with stakeholders to translate business needs into technical solutions. The role also provides user guidance and participates in testing, code reviews, and quality assurance.
Summary Generated by Built In
Our Company
EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders. We deliver innovative solutions that simplify complex technology challenges, enabling our customers to focus on their core business objectives.
At EOS, we are committed to excellence, innovation and continuous improvement. Our people are at the centre of everything we do, and we foster a collaborative environment where diverse perspectives and ideas are valued.
Position OverviewWe are seeking a skilled Jira Developer to design, develop and optimise Jira-based solutions that support business processes across the organisation. The successful candidate will work closely with technical and business stakeholders to customise Jira and associated Atlassian products, build integrations, automate workflows and enhance the overall user experience.
This role requires strong technical expertise, problem-solving skills and a passion for delivering scalable and efficient solutions that drive business value.
Key Responsibilities- Design, develop and maintain custom Jira solutions, workflows, screens, fields and permissions.
- Configure and administer Jira Software, Jira Service Management and other Atlassian tools as required.
- Develop and maintain integrations between Jira and third-party applications using REST APIs and other integration technologies.
- Create automation rules and scripts to improve operational efficiency and user productivity.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Troubleshoot, diagnose and resolve Jira platform issues and performance bottlenecks.
- Develop custom plugins, extensions or applications where standard Jira functionality does not meet business needs.
- Support platform upgrades, migrations and continuous improvement initiatives.
- Maintain technical documentation, system configurations and development standards.
- Ensure solutions align with security, compliance and governance requirements.
- Provide guidance and best practices to users and project teams on Jira capabilities and functionality.
- Participate in code reviews, testing and quality assurance activities.
- Bachelor's degree in Computer Science, Information Technology or a related field, or equivalent practical experience.
- Experience developing and administering Jira within enterprise environments.
- Strong knowledge of Jira Software, Jira Service Management and Atlassian ecosystem tools.
- Experience working with Jira APIs, automation frameworks and scripting tools.
- Proficiency in one or more programming languages such as Java, Groovy, JavaScript or Python.
- Experience with REST APIs, web services and systems integration.
- Understanding of Agile methodologies, Scrum and DevOps practices.
- Strong analytical, troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management capabilities.
- Atlassian certifications (e.g. ACP certifications).
- Experience developing Jira plugins using Atlassian SDK.
- Experience with Confluence administration and integration.
- Familiarity with cloud and enterprise infrastructure environments.
- Knowledge of CI/CD tools and integration platforms.
- Experience supporting large-scale global user communities.
- Jira solutions are reliable, scalable and aligned to business requirements.
- Workflows and automations improve operational efficiency and user experience.
- Integrations perform consistently and securely across platforms.
- Stakeholders receive responsive support and trusted technical guidance.
- Platform governance, security and documentation standards are maintained.
- Customer-focused mindset
- Strong collaboration and teamwork
- Continuous improvement approach
- Effective prioritisation and organisation
- Technical innovation and creativity
- Attention to detail
- Ownership and accountability
- Adaptability in a dynamic environment
- Opportunity to work on innovative technology solutions at global scale.
- Collaborative and inclusive culture that values diverse perspectives.
- Professional development and career growth opportunities.
- Exposure to cutting-edge technologies and enterprise platforms.
- Flexible and supportive working environment.
EOS is committed to creating a diverse, equitable and inclusive workplace where everyone feels respected, valued and empowered to succeed. We believe that a variety of backgrounds, experiences and perspectives strengthens our teams and drives innovation.
We welcome applications from all qualified candidates and are dedicated to providing reasonable accommodations throughout the recruitment process. If you require support or adjustments, please let us know and we will work with you to meet your needs.
#INDAPAC
Skills Required
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- Experience developing and administering Jira in enterprise environments
- Strong knowledge of Jira Software, Jira Service Management, and Atlassian ecosystem tools
- Experience with Jira APIs, automation frameworks, and scripting tools
- Proficiency in one or more of Java, Groovy, JavaScript, or Python
- Experience with REST APIs, web services, and systems integration
- Understanding of Agile methodologies, Scrum, and DevOps practices
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and stakeholder management capabilities
- Atlassian certifications, such as ACP certifications
- Experience developing Jira plugins using Atlassian SDK
- Experience with Confluence administration and integration
- Familiarity with cloud and enterprise infrastructure environments
- Knowledge of CI/CD tools and integration platforms
- Experience supporting large-scale global user communities
EOS IT Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EOS IT Solutions and has not been reviewed or approved by EOS IT Solutions.
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Leave & Time Off Breadth — PTO, sick time, and paid holidays are part of the standard package, with some roles highlighting generous PTO and quick eligibility. Time-off availability is complemented by sick leave access across locations.
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Flexible Benefits — Flexible scheduling is available in certain roles and sites. Benefit start dates can be quick after hire in multiple cases.
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Parental & Family Support — Family medical leave is included among listed offerings. This sits alongside core medical, dental, and vision coverage.
EOS IT Solutions Insights
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The Company
What We Do
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation and International Deployment. We also continue to expand our service offerings into Security, Data Centre, and Enterprise Networking. Our Managed Services simplify complex processes and improve productivity across all business functions under a single purchase order.
