The Role
Guide customers on jet ski tours, provide safety instruction, supervise water activities, and deliver excellent customer service. Responsibilities include equipment check-in and check-out, cleaning, inventory, explaining rules, assisting guests, ensuring safety, and upselling additional watersport excursions. The role requires jet ski experience, strong communication and interpersonal skills, physical ability to work outdoors and lift 50 pounds, and availability for nights, weekends, and holidays.
Summary Generated by Built In
- Provide excellent customer service and make sure that all customers have a fun and memorable experience.
- Anticipating guests needs and solving their problems.
- Train customers on jet ski operation to included teaching inexperienced customers how to & safety
- Lead customers on jet ski tours through waters, supervise, assist and guide.
- Checking rental equipment in and out
- Clear communicating on rules and regulations to customers
- Cleaning jet ski, equipment and/or area
- Always ensure the safety of customers.
- Be an ambassador and sales associate to upsell guests on additional watersport excursions offered by RED
- Complete a monthly inventory of equipment and/or retail items as directed
- Other duties as assigned.
Minimum Qualifications:
- High School Diploma or its' equivalent from an accredited institution (Preferred)
- Previous experience in customer service and/or equivalent work experience PLUS
- Jet ski experience (Required)
Knowledge, Skills, and Abilities:
- Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, and in the water, and working alone.
- Must be able to work various work settings such as exposure to sunlight and outside temperature.
- Must be able to lift 50lbs.
- Ability to establish and maintain effective working relationships with all persons contacted during the work.
- Ability to read, interpret, and apply regulations and safe practices.
- Ability to operate assigned equipment, read and interpret documents.
- Ability to multi-task.
- Ability to speak and write clearly and concisely.
- Must be able to operate with little or no supervision.
- Must be willing to work holidays, nights, and weekends.
- Must have strong interpersonal skills and positive attitude.
- Team Player, positive and enthusiastic attitude.
Skills Required
- High school diploma or equivalent from an accredited institution
- Previous customer service or equivalent work experience
- Jet ski experience
- Ability to walk on varied surfaces, sit, stand, maintain balance, and work on beaches and in water
- Ability to work outdoors in sunlight and varying temperatures
- Ability to lift 50 pounds
- Ability to read, interpret, and apply regulations and safe practices
- Ability to operate assigned equipment and interpret documents
- Strong communication, interpersonal, multitasking, and teamwork skills
- Willingness to work holidays, nights, and weekends
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The Company
What We Do
RED Hospitality & Leisure operates resort, eco-tourism, and destination services, providing watersports, beach, and recreation operations for hotels and travelers. Its offerings include snorkel, sunset, and sightseeing experiences, as well as other travel and transportation services. The company’s reported service footprint includes the U.S. Virgin Islands, Puerto Rico, Florida, and Turks & Caicos, supporting leisure activities and memorable destination experiences.
