- Start Date: Monday 28th September 2026
- Rotating Roster: Monday to Friday 8:00am to 6:00pm
- Hybrid Model work opportunity!
About the Role
Startek is currently seeking customer-focused individuals to join our Energy Distribution team as an Inbound Customer Service Consultant.
As the first point of contact for customers, retailers and business partners, you will provide accurate information and support regarding electricity network services. You will handle inbound enquiries, investigate customer requests, complete associated administration tasks, and ensure all interactions are managed efficiently, professionally, and in line with regulatory requirements.
Working in a supportive team environment, you will build strong relationships with customers and stakeholders while delivering exceptional service and helping to resolve enquiries with confidence and care.
What's in it for You?
- Start Date: Monday, 28 September 2026
- Roster: Monday to Friday, rotating shifts between 8:00am and 6:00pm
- Permanent Part-Time Position
- $27.97 per hour + superannuation + leave entitlements
- Guaranteed minimum 35 paid hours per week
- Four weeks of paid training in our Melbourne Docklands office
- Hybrid working opportunities available following successful completion of training and achievement of performance and competency requirements
- Ongoing coaching, support and career development opportunities
- Reward and recognition programs
- Social club and team engagement activities
- Smart casual dress code
- Convenient Melbourne Docklands office location
- Supportive, collaborative and inclusive team culture
Please note: All applicants will be required to complete a National Criminal History Check (conducted by Startek). Any offer of employment will be subject to a satisfactory outcome.
What We're Looking For
We're looking for people who are passionate about helping others and thrive in a fast-paced customer service environment.
To be successful in this role, you will bring:
- Previous customer service experience in retail, hospitality, contact centres, administration or other service-based environments (highly regarded)
- A genuine passion for delivering outstanding customer experiences
- Strong verbal and written communication skills
- Excellent problem-solving and decision-making abilities
- Strong organisational and time management skills, with the ability to manage competing priorities
- The ability to work independently while contributing positively to a team environment
- High attention to detail and accuracy
- Confidence learning new systems and navigating multiple applications simultaneously
- Resilience and professionalism when handling complex or challenging enquiries
- Intermediate computer skills, including Microsoft Office and Outlook
Why Join Startek?
At Startek, we believe our people are our greatest asset. We are committed to creating a supportive workplace where employees are empowered to learn, grow and succeed. Whether you're looking to build a long-term career in customer service or take the next step in your professional journey, you'll have access to ongoing training, development and career progression opportunities.
Diversity & Inclusion
Startek is committed to fostering an inclusive workplace where everyone feels respected, valued and supported. We welcome applications from people of all backgrounds, cultures, abilities, experiences and identities.
Apply Now
If you're passionate about providing exceptional customer service and are looking for a role that offers stability, flexibility and career development opportunities, we'd love to hear from you.
Don't miss this opportunity to join a leading customer experience organisation. Apply today!
Skills Required
- Previous customer service experience in retail, hospitality, contact centres, administration, or another service-based environment
- Strong verbal and written communication skills
- Excellent problem-solving and decision-making abilities
- Strong organisational and time management skills
- Ability to manage competing priorities
- Ability to work independently and contribute positively to a team
- High attention to detail and accuracy
- Confidence learning new systems and navigating multiple applications simultaneously
- Resilience and professionalism when handling complex or challenging enquiries
- Intermediate computer skills, including Microsoft Office and Outlook
- Successful completion of a National Criminal History Check
What We Do
A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels. Working both in-center and via work at home, our 40,000 CX experts are present in 13 countries ensuring global reach and local connection no matter where your customers are based. The award-winning Startek Cloud, a hybrid-cloud platform integrated with AI capabilities, empowers remote and home-based team members, to deliver business agility and continuity. At Startek we believe that every organization can deliver meaningful customer experience (CX) at every touchpoint by harnessing the power of empathy. Empathy is looking through your customer’s eyes to understand the world as they see it and leveraging that understanding to build human-centric experiences that create an effortless 1-2-1 connection. Applying empathy across data, technology and people, we enable our clients to build long-term, profitable customer relationships by closing the CX gap. To find out more visit www.startek.com.
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