JD Logistics - Operations Manager

Location: Piscataway, New Jersey

Job Type: Full-time

Job Description

Responsibility:

• In charge of daily operations at US local warehouse and 3PL. Streamline and standardize business processes according to local operations requirements. Establish instruction and regulation of day-to-day operations. Be responsible for specific business KPIs.
• Onboard local customers. Communicate and solve daily operations issues.
• Responsible for assigning and managing employees to ensure a safe and efficient work environment, minimizing operational cost and maximizing operational quality.
• Optimize operations process of the overseas logistics business. Support new business launch, SOPs and training.
• Develop training materials, organize training programs to warehouses' associates and 3PL partners, improve the overall operations capacity.
• Analyze and report operational performance. Continuous improvement of operational management.
• Ensure compliance with government and company regulations, policies and procedures.

Essential Qualifications

• Bachelor's degree in logistics, supply chain or other related field.
• 3 years' experience in warehousing.
• Familiar with the workflow and system of warehousing, distribution and after-sale services, etc. Experience in logistics planning and operations management.
• Must be fluent in English and Chinese Mandarin.
• Excellent organization, planning, collaboration and communication skills. Service and teamwork oriented, can work under pressure.
• Self-confident and passionate.

Preferred Qualifications

• 1 year e-commerce experience at well-known B2C companies.

About JD.com

JD.com is China’s largest online retailer and its biggest overall retailer, as well as the country’s biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivalled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion - a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing and smart technology.  

About JD Logistics

JD Logistics, a business group under JD.com, which leverages the company’s advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructure of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium sized warehousing, oversized warehousing, cross border, cold chain delivery, frozen and chilled warehousing facilities, B2B and crowdsourcing logistics. We believe technology innovation can drive smart logistics. JD built the world’s first fully-automated warehouse in Shanghai, and we are currently developing our own drones delivery and automatic delivery robots.

JD.com is an Equal Opportunity Employer. We do not discriminate in our employment decisions on the basis of race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law.