At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like an environment where you can thrive, keep reading!
The Mission
The Digital Modernization Group of Leidos currently has an opening for an Operations Manager to work at Joint Base Anacostia-Bolling. This is an exciting opportunity to use your experience helping the AFNCR ITS mission. In this mission we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering. The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.
The Operations Manager is responsible for organizing and prioritizing team members’ work in support of the program and customer in areas including, networking, field operations, change management, tech refreshment, and routine requirements. The operations manager partners with the customer to understand their objectives and formulate executable actions to achieve mission success. This position involves working in a changing environment where the ideal candidate will be able to manage time and priorities to ensure progress. This position will also be a support to the Site Lead to lead tasks and projects as assigned.
Primary Tasks
- Delivers world class information technology services to over three thousand military, civilian, and contractor customers at Joint Base Anacostia Bolling (JBAB).
- Oversees mission execution in both current operations and future plans (project management). This includes all aspects of Field Services (job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless and overall customer service) as well as continuity of operations, office stand-ups, and VTC installations.
- Directs personnel to ensure all work is prioritized, coordinated, documented and deconflicted to meet program requirements and key performance indicators.
- Attend and provide input for the Daily Operational Operations Update and the Weekly 844th CG Operations and Intelligence Update.
- Ensure all Metrics are exceeded / met, metrics include response time, ticket closure time etc.
- Leads and reviews the work of team who exercise latitude and independence in their assignments.
- Participates in weekly briefs with 794th Communications Squadron’s leadership to highlight mission accomplishments and challenges
- Consulted to provide feedback for hiring, firing, promotion, performance and rewards decisions for team members.
- Proactively reviews processes for gaps and inefficiencies, making recommendations to stakeholders to ensure exceptional service fulfillment.
- Develops and oversees plans to execute annual and compliance initiatives such annual technical refresh of approximately 400 workstations while ensure senior stakeholders are routinely briefed on progress.
- Agility when managing a changing environment, priorities, personnel, and/or tasks.
- Coordination with broader program team to ensure consistency in approaches across the program and bring best practices to onsite staff.
- Ensures internal synchronization meetings across Field Service teams to ensure technicians and team lead understand daily ticket priorities and workloads.
- Communicates clearly with the customer daily to ensure aligned priorities, strategy, issue resolution and partnering where needed
- Serves as acting Site Lead when required.
Basic Qualifications
- Requires a BA/BS or equivalent experience and 12+ years or prior relevant experience or Masters with 10+ years of prior relevant experience, additional years of experience will be accepted lieu of a degree.
- Possess an active DoD Secret clearance.
- Advanced knowledge and experience with desktop support and helpdesk principles.
- IT support team lead experience / ability.
- Familiar with IT support in a DOD environment.
- 8140 compliant education, training, or certification
- Security+, CISSP, Cyber 101, etc.
- Able to work primarily on-site at JBAB.
#AFNCR
Preferred Qualifications
- 2+ years of experience supervising or leading teams or projects.
- Familiar with Remedy and/or ServiceNow.
- Familiarity with the Joint Base Anacostia-Bolling customer base, the 794th Communications Squadron, the 844th Communications Group, the 11th Wing and DISA J6.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:September 24, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Bachelor’s degree or equivalent experience, plus 12 or more years of relevant experience; alternatively, a master’s degree with 10 or more years of relevant experience. Additional experience may substitute for a degree.
- Active Department of Defense Secret clearance
- Advanced knowledge and experience with desktop support and helpdesk principles
- IT support team lead experience or demonstrated ability to lead IT support teams
- Experience with IT support in a Department of Defense environment
- 8140-compliant education, training, or certification
- Security+, CISSP, Cyber 101, or comparable certification
- Ability to work primarily onsite at Joint Base Anacostia-Bolling
- At least 2 years supervising or leading teams or projects
- Familiarity with Remedy and/or ServiceNow
- Familiarity with the Joint Base Anacostia-Bolling customer base, 794th Communications Squadron, 844th Communications Group, 11th Wing, and DISA J6
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
