Job description:
We’re Hiring: Japanese Customer Support Executives
Location: Cyberjaya, Malaysia
Employment Type: Full-time, Office-based
Industry: Online Shopping Platform
What You’ll Do
Handle customer queries via chat, email, and calls in Japanese (English not required)
Provide solutions and support related to online shopping experiences
Ensure high-quality and professional communication with customers
Work in rotational shifts to support global customers
Requirements
What We’re Looking For
JLPT N1 certification OR Native Japanese speaker
Open to all nationalities (visa sponsorship available)
Fresh graduates & experienced customer service professionals are welcome
Willingness to relocate to Malaysia
Benefits
What We Offer
Salary: RM 8,000 – RM 9,000 basic (depending on CS experience)
RM 500 transportation allowance
Shift allowance for afternoon shifts
Employment VISA & 1-way flight ticket reimbursement (for expats)
1-week hotel accommodation upon arrival (for expats)
Comprehensive medical benefits (in-patient & out-patient for self & family)
Maternity & paternity leave, annual leave, medical leave as per labor law
Optical & dental coverage
Skills Required
- JLPT N1 certification OR Native Japanese speaker
- Fluent Japanese for handling customer queries via chat, email, and phone (English not required)
- Willingness to work rotational shifts
- Willingness to relocate and work office-based in Cyberjaya, Malaysia
- Open to all nationalities (visa sponsorship available)
- Fresh graduates and experienced customer service professionals are welcome
What We Do
Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies. With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.
