We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
The Role:
The candidate brings years of experience to the table to organize and help promote future scalability throughout the organization.This key role will be the point of contact to address and resolve service incidents and requests raised by the users primarily in Japan, in line with the Service Desk objectives and therefore to satisfy the communication needs of the IT staff and the employees of the organization.
We are primarily an in-office environment and therefore, you will be expected to work from the Tokyo office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.
Responsibilities:
- Provide tier 1 hardware and software support for local and remote Mac OS X and Microsoft Windows users in Japan
- Shipment as well as provision/installation of IT equipment such as Monitors, laptops, cables and peripherals at desks
- Provision new laptops, set up workspaces, and handle on-boarding orientation for new hires.
- Source and manage inventory for our Japan offices(Tokyo & Osaka)
- Support telecommunications, Audio Visual and digital signage technologies such as VoIP phones, Zoom, Logitech conferencing devices etc.
- Provide desk-side support for our Japan office employees
- Assist in developing and documenting standards and procedures for Japan end-user support.
- Provide base-level systems and network support in conjunction with our Server and Network teams.
Experience:
- Min 3 years’ IT Help Desk or desktop support experience
- AD/Okta account creation/maintenance experience
- Experience administering and working with common cloud-based enterprise solutions (e.g., Gmail, GDrive, Slack,, Zscaler, Crowdstrike etc.)
- Basic knowledge of endpoint security and management
- Audio Visual Support experience(Zoom, Neatboards, Logitech TapIP, scheduler)
- IT Hardware asset management experience(Procurement, Shipment, stock mgmt, material inward/outward movement)
- Mac OS X and Windows 10/11 support experience
- Mobile device support experience (preferably iOS/Android)
- Good with the following processes: New hire on-boarding and Leavers Off-boarding
- GSuite, Okta, JAMF and Airwatch (Workspace One) administration experience is a plus
- Tech Certifications, ITIL foundation cert is desirable
- Ability to speak both in English (Conversational level is acceptable) and Japanese languages fluently is a must.
Desired additional Skills:
- Excellent communication skills, ability to handle users and leaders at all levels - L2
- Logical thinking and Decision making - L2
- Negotiation Skills - L1
- Presentation Skills - L1
- Escalation Management - L2
- Incident Triage - L1
- Major Incident Management - L1
- Service Request fulfillment - L1
- Knowledge(KB) Articles creation in ServiceNow - L1
#LI-ONSITE (Tokyo)
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Skills Required
- Minimum 3 years IT Help Desk or desktop support experience
- Active Directory or Okta account creation and maintenance experience
- Experience with cloud enterprise solutions (Gmail, Google Drive, Slack, Zscaler, CrowdStrike)
- Basic knowledge of endpoint security and management
- Audio-Visual support experience (Zoom, Neatboards, Logitech conferencing devices, scheduler)
- IT hardware asset management experience (procurement, shipment, stock management)
- Mac OS X and Windows 10/11 support experience
- Mobile device support experience (preferably iOS/Android)
- Experience with new-hire onboarding and leaver off-boarding processes
- GSuite, Okta, JAMF and AirWatch (Workspace ONE) administration experience
- Tech certifications, ITIL Foundation certification
- Fluent Japanese and conversational English (must)
Everpure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everpure and has not been reviewed or approved by Everpure.
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Equity Value & Accessibility — Equity and stock purchase programs are described as meaningful parts of total compensation, with RSUs and an ESPP highlighted as strengths.
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Strong & Reliable Incentives — Sales compensation is structured to support long sales cycles, including policies that pay full commission until the first sale for new or white‑space accounts.
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Healthcare Strength — Health coverage is portrayed as comprehensive, with multiple medical options, fully covered vision, dental PPO choices, mental‑health resources, and company HSA contributions.
Everpure Insights
What We Do
Pure Storage (NYSE:PSTG) helps innovators build a better world with data. Pure's data solutions enable SaaS companies, cloud service providers, and enterprise and public sector customers to deliver real-time, secure data to power their mission-critical production, DevOps, and modern analytics environments in a multi-cloud environment. One of the fastest growing enterprise IT companies in history, Pure Storage enables customers to quickly adopt next-generation technologies, including artificial intelligence and machine learning, to help maximize the value of their data for competitive advantage. And with a Satmetrix-certified NPS customer satisfaction score in the top one percent of B2B companies, Pure's ever-expanding list of customers are among the happiest in the world.
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