This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Optimization Manager
Adyen is seeking a strategic and analytical Optimization Manager to join our Performance Optimization team in Tokyo. In this role, you will be responsible for managing full-funnel payment performance to drive tangible business impact and optimize merchant success at scale.
You will act as a key partner to our merchants, leveraging data-driven insights to enhance their payment ecosystems. Success in this position requires a blend of excellent project management skills and the ability to collaborate seamlessly with cross-functional teams, including Product, Commercial, and Data Analytics, within a fast-paced and global environment.
The ideal candidate possesses deep payments expertise, a strong focus on risk and fraud prevention, and the ability to translate complex technical findings into clear, actionable recommendations for both technical and non-technical stakeholders.
What you'll do
- Partner with commercial teams to drive Adyen’s value proposition and merchant adoption, using data-driven insights (with Data Analysts) to strengthen conversations
- Lead high-level customer discussions, enable commercial teams with tools/trainings, and act as a payment optimization SME across risk, fraud, conversion, and cost efficiency
- Analyze merchant portfolios and payment data to identify optimization opportunities, run playbooks, and drive performance and risk improvements
- Identify and support adoption of Adyen products (e.g. Protect, Uplift) in collaboration with Product teams
- Build dashboards/tools and scalable analytical solutions from large datasets to generate actionable insights
- Operate with autonomy and a global, strategic perspective across high-value customers and cross-functional teams
- Support team operations, mentor team members, and build strong relationships with regional customers and stakeholders
Who you are
- 5+ years’ experience in Risk & Fraud, Payments Performance, Data Analytics, Technical Account roles, or similar within fintech/payments, with strong understanding of regional payments landscape (scheme rules, regulations, risk considerations)
- Good stakeholder management across customers and cross-functional teams, with an ownership mindset and ability to prioritize and execute independently
- Comfortable working in fast-paced, global, cross-functional environments with a continuous improvement mindset
- Strong data analysis skills with experience handling complex datasets; BI tools (e.g. Looker, Tableau) is a plus
- Excellent communication skills in English & Japanese, able to simplify complex topics for both technical and non-technical audiences
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Tokyo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Skills Required
- 5+ years experience in Risk & Fraud, Payments Performance, Data Analytics, Technical Account roles or similar
- Strong understanding of regional payments landscape including scheme rules and regulations
- Excellent communication skills in English & Japanese
- Strong data analysis skills with experience handling complex datasets
- Experience with BI tools like Looker, Tableau
What the Team is Saying
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Adyen Compensation & Benefits Highlights
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Flexible Benefits — Feedback suggests a flexible monthly stipend (Adyen+) enables employees to direct funds toward needs like childcare, language courses, or home‑office setups. This personalization is highlighted consistently across locations.
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Wellbeing & Lifestyle Benefits — Feedback suggests daily in‑office lunches, stocked kitchens, and amenities such as an in‑house barista create a strong on‑site experience. Commuter benefits, fitness stipends, and other office perks further support day‑to‑day wellbeing.
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Healthcare Strength — Feedback suggests comprehensive medical, dental, vision, and mental‑health coverage is offered, alongside disability and life insurance. Core health benefits are positioned as part of a global essentials package.
Adyen Insights
What We Do
Adyen (ADYEN:AMS) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and Microsoft.
Why Work With Us
At Adyen, everything we do is engineered for ambition. We started with payments, at a time when providers offered services based on a patchwork of systems built on outdated infrastructure. Ambition demanded more. So we set off to build a financial technology platform for the modern era, entirely in-house, from the ground up.
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Adyen Teams
Adyen Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe that in-person collaboration is the best route to building genuine connection. We’re an office-first company that offers flexibility when needed. We trust our team to act with autonomy and make good choices.
