Japan Digital Workplace Engineer

Job Description

We are seeking a skilled and motivated Digital Workplace Engineer to join our IT Infrastructure Services team. This role is responsible for modernizing, managing, and supporting our fleet of Windows 10 and Windows 11 laptops and ensuring a secure, efficient, and user-friendly digital workplace experience. You will leverage your deep expertise in SCCM, Group Policy, and modern endpoint management tools to drive continuous improvement and standardization of our end-user computing environment.

Job Responsibilities

Roles and Responsibilities:

Design, deploy, and manage endpoint management solutions for Windows 10 and Windows 11 devices. Maintain and optimize Microsoft SCCM/MECM infrastructure for application deployment, patching, and compliance. Develop and manage Group Policy Objects (GPOs) to enforce security and configuration baselines. Lead modernization initiatives including Autopilot, Co-Management and the migration to modern management tools such as Intune Troubleshoot OS deployment task sequences, images, and related automation. Implement and maintain software packaging, distribution, and update processes. Monitor endpoint health and performance, troubleshoot complex issues, and provide escalation support. Support the adoption of DEX tools to optimize the support model and colleague experience Collaborate with security teams to ensure endpoint compliance with organizational policies and industry best practices. Document processes, configurations, and procedures, ensuring knowledge sharing within the team. Evaluate and recommend new technologies and tools (or optimize existing) to enhance the digital workplace experience Collaborate with other Infrastructure teams, IT Application teams and AIG business colleagues in Japanese and English in pursuit of the outcomes noted above. Support oversight of external partners Engage in incident analysis and resolution efforts as they may pertain to endpoint engineering Aligned with corporate direction, actively participate and support the forward advancement and increased leveraging of modern technologies to further improve the AIG colleague experience Various project and BAU collaborations to support efforts to further improve the digital workplace colleague experience at AIG

Key Relationships

Internal Interactions
(Within the Organization)

• Primary interactions will be with Digital Workplace team members and other Infrastructure Services teams locally, regionally and globally
• IT Application teams, Information Security and other AIG business colleagues

External Interactions
(Outside the Organization)

• Major technology hardware and software companies / license providers
• Outsourced service providers / vendor-partners

Required Skills and Experiences

Educational Qualification

• Bachelor’s degree in computer science or related field preferable
• Advanced degree and / or industry certifications would be desirable

Specific Qualifications

5+ years of experience in endpoint management, desktop engineering, or a similar role, ideally in a large multinational organization. Native or fluent Japanese (spoken, reading and writing) and fluent English (spoken, reading and writing); other languages are a plus Proven expertise with Microsoft SCCM/MECM (deployment, patching, reporting, troubleshooting). Strong hands-on experience with Windows 10 and Windows 11 OS configuration, deployment, and troubleshooting. In-depth knowledge of Group Policy design, implementation, and troubleshooting. Experience with Active Directory, Azure Active Directory, and modern endpoint management tools (e.g., Microsoft Intune, Autopilot) is a plus. Proficiency with PowerShell scripting for automation and task orchestration. Solid understanding of endpoint security best practices. Experience with implementing and adopting DEX tools is a plus Experience working in large-scale, enterprise environments. Excellent problem-solving, documentation, and communication skills. Relevant certifications (e.g., MD-102, MD-101, SCCM/MECM, Microsoft 365 Certified: Modern Desktop Administrator Associate) are a plus. Continuous learner of new technologies and how these can be applied to the AIG environment to improve the colleague experience, in line with corporate guidelines and direction

Total Experience

• 5+ years minimum experience

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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