Japan Communications Manager
What you can expect
The Japan Communications Manager will lead and elevate our public relations and external communications for Zoom in Japan. You will strengthen Zoom's corporate reputation and drive thought leadership. You will amplify narratives around AI-driven innovation, customer success, and partnerships to grow awareness and influence across the Japanese market. As part of the global Communications and Reputation team and the wider Marketing organization, you'll operate at the intersection of strategy, storytelling, and relationship-building. You'll collaborate closely with the APAC Communications Lead, and partner with the Head of Japan. You'll also work with other senior leaders from Sales, GR, HRBP, AR manager, media, and industry stakeholders to bring Zoom's corporate vision to life in Japan.
About the Team
The Zoom Communications and Reputation Team crafts narratives that enhance Zoom's global reputation. It fosters media relationships and delivers effective communications for diverse audiences. Operating between global strategy and local insight, the team partners with marketing, government relations, and sales to amplify brand messages. This ensures communications align with business objectives and resonate in each market. Through collaboration and creativity, the team builds trust and drives growth using strategic storytelling. Their efforts keep Zoom's brand engagement meaningful, relevant, and prepared for continued success.
What we’re looking for
- Bring 7+ years of public relations and communications experience, including both in-house and agency roles, with a focus on technology, B2B, and corporate communications
- Have fluency in Japanese and English, both written and verbal
- Have senior-level media relationships in Japan and a proven ability to build new media connections and influencer networks
- Have experience managing crisis communications and navigating sensitive issues with sound judgment
- Have proven track record of working in global, multi-cultural environments, managing cross-border communications
- Have the ability to translate global brand and business priorities into locally resonant programs that drive measurable business outcomes
- Have a deep understanding of Japan's technology landscape and AI-related regulations
- Have a collaborative, hands-on team player who adapts quickly to evolving priorities and thrives in fast moving environments
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
Skills Required
- 7+ years public relations and communications experience, including in-house and agency roles focused on technology, B2B, and corporate communications
- Fluency in Japanese and English, written and verbal
- Established senior-level media relationships in Japan and ability to build influencer networks
- Experience managing crisis communications and sensitive issues
- Proven track record working in global, multicultural environments and managing cross-border communications
- Ability to translate global brand and business priorities into locally resonant programs that drive measurable business outcomes
- Deep understanding of Japan's technology landscape and AI-related regulations
- Collaborative, hands-on team player who adapts quickly to evolving priorities and fast-moving environments
Zoom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoom and has not been reviewed or approved by Zoom.
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Healthcare Strength — Health coverage includes multiple plan options with employer-paid life and disability, plus free dental and vision for employees and dependents. This breadth signals strong protection across core medical needs.
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Equity Value & Accessibility — Equity via RSUs and an ESPP is a meaningful part of total compensation. Stock-based rewards are positioned as a strong contributor to overall value.
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Leave & Time Off Breadth — Flexible vacation for exempt roles, PTO accrual for hourly roles, and company holidays provide broad time-off coverage. Paid parental leave, family-forming support, and wellbeing resources further expand leave-related support.
Zoom Insights
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
