JAMF

Description and Requirements
Position Summary
The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with the implementation of JAMF products, features, and workflows. Providing setup assistance and training for new or existing users on complex topics that may require environmental customizations. These individual delivers primarily remote assistance to administrators, with an emphasis on administrators wishing to fully utilize JAMF product features. This is often done by guiding customers through very complex processes in a friendly and efficient manner.
This position is based in India. We are only able to accept applications for those based in India or have sponsorship to live and work in India. The position operates on a hybrid mode from Noida only, we would expect you to be in the office regularly.
Job Responsibilities

• Complete new customer onboarding tasks including configuration and best practice recommendations.
• Develop and maintain a proficient level of knowledge of relevant JAMF products, Apple products, and related technologies as measured by certifications and JAMF training completion.
• Contribute to departmental and customer facing documentation.
• Provide support to teammates and partners.
• Deliver technical training to the customer as necessary to find success with JAMF solutions.
• Coordinate with JAMF team to ensure alignment on customer needs and opportunities.
• Apply systematic troubleshooting, problem-solving and a Problem Management mindset to ensure successful implementation and long-term sustainability for customer environments.
• Other duties and special projects as assigned.
• Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.
• Adhere to the highest moral, ethical, and legal standards to deliver an environment that promotes and respects innovation and creativity.
• Support and promote a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work.
• This role requires a strong understanding of macOS and Apple hardware, as well as a deep knowledge of the JAMF Pro platform.
• Deploy, configure, and manage macOS devices using JAMF Pro
• Maintain and update the JAMF Pro environment to ensure optimal performance and reliability.
• Develop and maintain scripts, workflows, and policies to automate and streamline device management tasks.
• Monitor device performance and troubleshoot issues as needed.
• Manage software updates and patching for all Mac devices!
• Implement and maintain security policies for macOS devices.
• Collaborate with other IT teams to ensure seamless integration of Mac devices into the overall IT infrastructure.
• Provide end-user support for macOS-related issues.

Education, Technical Skills & Other Critical Requirement
Education
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(In Years)
4-6 Years
Technical Skills
Strong knowledge of macOS and Apple hardware configuration, deployment, and management
Deep understanding of the JAMF Pro platform, including policy creation, software deployment, and inventory management
Excellent troubleshooting skills and ability to work independently to resolve technical issues.
Strong communication and interpersonal skills
Ability to prioritize and manage multiple tasks simultaneously.
Apple certifications such as Apple Certified Support Professional (ACSP) or JAMF Certified Administrator (JCA) are a plus
Other Critical requirements
Proven Functional experience in resolving a break fix scenario.
JAMF software distribution
Experience with scripting languages
#BI-Hybrid