The Role
The ITSM Specialist is responsible for managing Jira and Confluence while supporting users, developing dashboards, and optimizing workflows. The role involves gathering requirements, training users, and collaborating with teams to enhance service management processes.
Summary Generated by Built In
ITSM Specialist
The Role:
We are looking for a passionate and self-motivated professional to join our fast-growing team. You will be responsible for expanding our Jira instance and other management tools, and for identifying appropriate and high-quality solutions for our end users. This is a great opportunity to be part of a well-established team within a rewarding and challenging environment.
The main responsibilities of the position include:
- Create, manage and support all administrative functions associated with the Atlassian product Suite (mainly Jira and Confluence) and other management tools.
- Create, administer, and update Assets Object Schemas.
- Work closely with cross-functional teams and gather requirements from stakeholders to design, develop, test and deliver custom templates and automation project workflows.
- Offer recommendations on best practices and standardisation in implementing and leveraging processes within the Atlassian Suite.
- Provide suggestions on optimising existing Jira process workflows.
- Develop metrics dashboards and reporting tools on Jira to help end users with performance tracking and project management.
- Develop required documentations such as workshop agendas, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.
- Drive process definition, re-engineer, improve and create gap analysis of existing and new processes during workshops with key stakeholders.
- Provide training and support to JIRA end users and draft user manuals.
- Work closely with our external associates to resolve any issues that may arise .
Main requirements:
- BSc/MSc in Computer Science, or any other relevant field
- 1+ years of experience in a similar position
- Working knowledge in administering Jira, Jira Service Management (JSM), and Confluence Cloud applications
- Experience in building data queries using JQL and AQL (formerly IQL)
- Excellent problem solving and troubleshooting skills
- Ability to work independently across functions and work with all levels of users and management in a fast-paced environment
- Strong verbal and written communication skills in English
The following will be considered an advantage:
- Hands-on experience administering Jira, JSM and Confluence Data Center
- Any official Atlassian Cloud certification
- Experience configuring and managing mainstream Atlassian Marketplace apps (e.g., ScriptRunner, JMWE, JWT)
- Familiarity with scripting languages like Groovy and JavaScript
- Familiarity with modern Atlassian Cloud features (e.g., Atlassian Rovo, Data Manager)
- Experience using Active Directory or identity providers for cloud user provisioning
- ITIL v4 Foundation or any other relevant ITIL certification
Benefit from:
- Attractive remuneration package plus performance related reward
- Private health insurance
- Corporate pension fund
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
- Let’s Connect – Intro Chat with Talent Acquisition
- Show Your Skills – Online Technical Challenge
- Deep Dive – First Interview with Your Future Team
All applications will be treated with strict confidentiality!
Skills Required
- BSc/MSc in Computer Science, or any other relevant field
- 1+ years of experience in a similar position
- Working knowledge in administering Jira, Jira Service Management, and Confluence Cloud applications
- Experience in building data queries using JQL and AQL
- Excellent problem solving and troubleshooting skills
- Ability to work independently across functions
- Strong verbal and written communication skills in English
- Hands-on experience administering Jira, JSM, and Confluence Data Center
- Any official Atlassian Cloud certification
- Experience configuring and managing Atlassian Marketplace apps
- Familiarity with scripting languages like Groovy and JavaScript
- ITIL v4 Foundation or any other relevant ITIL certification
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The Company
What We Do
XM is a trading platform trusted by over 20 million traders, offering easy access to 1400+ global assets with low spreads, exceptional conditions, and super-fast execution for Forex and CFD trading.
