ITSM Consultant

Company Description

Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity.
By combining creativity, technology and data insights, we empower our clients to transform their business and unlock the future.
With more than 25 years of experience and 10.000 employees across Europe and the Middle East, Devoteam promotes responsible technology for people and works to create better change.
Devoteam has been a ServiceNow Elite Partner since 2019 and was named Global IT Workflow Partner of the Year in 2021 and EMEA Elite Partner of the Year in 2023. In 2024, it was also named the EMEA Consulting and Implementation Partner of the Year

Job Description

What can you expect from this position?

Are you passionate about IT consulting and eager to kick-start your career in the field? If so, the ITSM Consultant role may be the perfect opportunity for you. As a Consultant, you'll have the chance to learn and grow alongside experienced professionals, developing your skills and becoming a key asset to our team.

As a ITSM Consultant, your primary responsibilities will include:

• Implementing ServiceNow solutions, gaining hands-on experience with the platform.
• Learning the ins and outs of ServiceNow, including configuration, customization, and best practices.
• Collaborating with team members to gather client requirements and assist in the development of tailored ServiceNow solutions.
• Supporting pre-sales activities by contributing to presentations, workshops, and proposals.
• Participating in client meetings, helping to identify their needs and providing valuable insights.

Your role will be pivotal in helping our team deliver exceptional ServiceNow solutions to our clients. While technical skills are essential, we also value your ability to communicate effectively, build relationships, and work collaboratively.
Join us in the exciting world of ServiceNow, where you can begin your career journey and make a positive impact on our team and clients alike. We believe in fostering innovation and teamwork, and you'll be an integral part of that vision.

What can you expect from working at Devoteam?

• The opportunity to enhance and expand your skills and competences.
• Guidance and support from experienced senior colleagues.
• Are you seeking a company where you can connect with like-minded individuals and socialize outside of work? Look no further!
• Feel free to check out our Cocuma page or explore the Benefits and perks section below for more information.

Qualifications

You're a great fit for this role if you have:

• IT knowledge of Application Development technologies (JavaScript, HTML, CSS, DML/SQL, Angular.JS, web services...).
• Strong soft skills, including communication and presentation abilities, analytical thinking and troubleshooting skills.
• Advanced English, both written and verbal communication.
• IT education or relevant experience in the IT industry.

It is a PLUS to have:

• ServiceNow certification(s).
• Proficiency in German and/or French.

Additional Information

Benefits and perks:

• Salary up to 4,200 EUR (based on candidate's seniority and experience).
• Project assignment consideration based on consultant preferences.
• Transparent career path with mentoring support.
• Flexible working hours and home-office (hybrid model).
• Training and certifications offered in current and high-demand technologies and methodologies.
• Unlimited employment contract.
• Phone tariff available for employees and their family members.
• Sabbatical leave.
• My Days - our unique benefit for taking days off when you need a break.
• MultiSport card.
• Language courses.
• Employee Referral Program.
• Meal allowance up to 970 EUR/year.

Moreover, we offer:

• Company Mobile Phone (selection from Android/iPhone).
• Company Laptop (Windows/macOS).
• Delicious breakfast and snacks during work hours.
• Team buildings and company events.
• Gifts for work anniversaries, promotion, wedding or childbirth.
• Friendly and open culture.