Delivery Manager

Founded in 2022, Eastwallis a unique professional services firm in the Azure cloud space. We are a Cloud-focused Microsoft partner. Our vision is predicated on improving business outcomes through modern technology implementations and operating models built in the Microsoft Cloud. Learn how Eastwall helps our clients pave the way as leading organizations at www.eastwall.com. 

A Delivery Manager (DM) is responsible for the day-to-day management of a team of Eastwall staff engaged with clients across multiple projects and serves as the single point-of-contact for client and project leadership. This is a mid-level (depending on experience) role.

Responsibilities

• Collaborate with customers to craft compelling use cases that drive business value and translate use cases into detailed requirements and specifications. 
• Turn business requirements into application features and capabilities, mapping use cases to granular team tasks and producing detailed project work plans. 
• Facilitatea team of engineers, architects, solution architects, and principal consultants to deliver successful deployments and project outcomes. 
• Work across internal teams to make necessary trade-offs between short-term customer deliverables and long-term customer product roadmaps items. 
• Anticipate stakeholder needs, remove obstacles, track& address risks before they become issues and manage expectations.
• Quantify and track value metrics that can be realized from Eastwall solutions and overall project success criteria (profitability, burndown, customer satisfaction) in Eastwall’s internal project management Harvest tooling.
• Advise executive customer stakeholders on future use case roadmaps and drive customer success and adoption with a focus on customer retention and expansion. 
• Tune or alter output deliverables to ensure projects within Eastwall’s portfolio maintain high-fidelity documentation & presentations. 
• Work with Sales, Finance, and Principal Consultants to coordinate the delivery of projects with Microsoft funding requirements, milestones, and deliverables.
• Communicate effectively and proactively with customers to build trusted relationships. 

Required Experience

• 1-3 Years in a fast-paced Systems Integrator, Consulting, or Cloud-focused technology organization 
• Experience leading customer engagements with substantial exposure and end-to-end ownership of activities, especially engagements involving application development, cloud implementations, and cross-disciplinary department coordination.
• Bachelor’s degree or previous college education is preferred, but not required. 
• Proficiency in Microsoft PowerPoint, Excel & Word from a consultative perspective 
• High degree of emotional intelligence (EQ) and strong conflict resolution abilities
• Strong customer orientation with a drive to build intimacy with users and their organizations’ needs. 
• Excellent written and verbal communication skills 

Expectations

• New hires in this role will complete the following certifications within the first twelve weeks of hire: Microsoft Exam AZ-900 and Microsoft Azure Fundamentals 
• This is a billable (utilized) client-facing consulting role that holds an expected 100% utilization target weekly. 
• This role can be expected to travel within the continental United States up to 20%, at times monthly. 

Benefits

• Competitive salary with bonuses paid quarterly. 
• Comprehensive medical, dental, vision and life insurance through United Healthcare. 
• Three (3) weeks of paid time off annually, not including eight (8) paid company holidays. 
• Monthly professional development funds. 
• Annual conference & training budget. 
• Fully remote work environment, with local co-working options.