Join Mizuho as an ITSM Analyst!
In this role you will support governance and execution of ITSM processes including Incident, Problem, Change, and Release Management. You will manage the Change Management process, and review change submissions for compliance and leads CAB meetings. You will also oversee Major Incident response for critical issues, ensuring effective communication, escalation, and resolution. Additionally, you will collaborate with technology teams to resolve incidents, address root causes, and prevent future problems.
You will educate technology teams on proper Incident handling procedures and will provide governance of technology teams to ensure that process measurement metrics are within acceptable thresholds and provide remediation options for those that fall out of thresholds.
You will support the governance of the Release Management process and assist technology teams in planning to ensure all Release Management gates are met prior to deployment.
Key Responsibilities:
- Proven experience with ITSM processes.
- Strong understanding of ITIL processes and best practices.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Strong analytical and problem-solving skills.
- Detail-oriented with a focus on accuracy and quality.
- Experience with ServiceNow Platform.
- Communication of incidents to business system users in a clear and meaningful way.
- Co-ordination between multiple teams from IT infrastructure to application management and engineering for effective resolution.
- Train support teams to regularly review lower priority incidents across the service base to avoid any emerging higher priority issues and root cause fixes.
Key Skills & Experience
- 8+ years of experience as an ITSM Analyst
- Strong background in Change, Incident Management and Problem management
- Strong experience of delivering service quality within an ITIL framework.
- Knowledge of ITIL, Infrastructure related technologies & understanding of business relevance of the technologies.
- Strong written and verbal communication skill.
- Strong experience of IT service, operations, and support.
- Certified ITIL (Foundation) V3 beneficial.
The expected base salary ranges from $111k-$150k. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
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Other requirements
Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process.
Company Overview
Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.
Mizuho Americas offers a competitive total rewards package.
We are an EEO/AA Employer - M/F/Disability/Veteran.
We participate in the E-Verify program.
We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.
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Top Skills
What We Do
This is not your typical financial institution. It’s our people who make us a cut above. Here, every person is respected because of their differences, not in spite of them. We pride ourselves on a culture of purpose, passion and compassion.
At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone.
Working for Mizuho opens doors not just to a rewarding career with excellent prospects, but to lasting friendships with colleagues from diverse cultures. It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.
We’re all global citizens, and that’s why our company feels compelled to make an impact through more than just drawing up deals. We prove that it’s possible to do well and do good. We do right by our clients, our community and each other.
