The Role
Provide client-focused deskside support for hardware, software, and networking issues. Troubleshoot and resolve end-user tickets, install applications and peripherals, monitor desktop performance, customize applications, and support Microsoft 365, Windows/Linux/Mac, AD/Azure AD, VPN/Citrix, and device management tools.
Summary Generated by Built In
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
We are looking for a client-focused and dynamic Deskside Support Consultant for our Houston branch. You will contribute to the business by providing support to end users’ queries related to their software, hardware, and computing platforms in a professional and courteous manner
A Day in the Life:
- Assist end users with questions about any of our supported software and computing platforms in a professional and courteous manner
- Address user tickets regarding hardware, software and networking
- Monitor the performance of clients’ desktop infrastructure and device plans for improved efficiency
- Install applications and computer peripherals
- Troubleshoot hardware and software issues in a variety of environments
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
What You Bring:
- 2-4 years of related experience
- 1+ year(s) of customer service experience
- Supporting a Microsoft environment in a deskside support role
- Microsoft 365 Apps (Office), including Outlook, Teams, OneDrive, SharePoint
- Windows/Linux/Mac OS environments
- Remote support
- PC / printer hardware/VPN/Citrix
- Active Directory and Azure AD (Entra ID) in hybrid environments
- Supporting device management tools
- Working knowledge of office automation products and computer peripherals like printers
- Knowledge of network security practices and endpoint security tools
- Excellent problem-solving and multitasking skills
Why Work at Long View:
- Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting Work – Be part of exciting projects while accessing all the latest technologies
- Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
- Company Perks – retirement contributions, comprehensive benefits package from day one, 3 weeks’ vacation to start, recognition programs and more!
Benefits
Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).
Benefits Offered
Medical, Accident Insurance, Critical Illness Insurance, Dental, Vision, Health Savings Account (HSA) (LVS contributes $500 per plan year), Flexible Spending Account (FSA), Short-term Disability, Long-term Disability, Life Insurance, Accidental Death & Dismemberment, Voluntary Life and Accidental Death & Dismemberment, Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH, Discount Program, and Employee Assistance Program
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
Skills Required
- 2-4 years of related experience
- 1+ year(s) of customer service experience
- Experience supporting a Microsoft environment in a deskside support role
- Microsoft 365 Apps (Office) including Outlook, Teams, OneDrive, SharePoint
- Experience with Windows, Linux, and Mac OS environments
- Remote support experience
- Experience with PC and printer hardware, VPN, and Citrix
- Experience with Active Directory and Azure AD (Entra ID) in hybrid environments
- Experience supporting device management tools
- Working knowledge of office automation products and computer peripherals like printers
- Knowledge of network security practices and endpoint security tools
- Excellent problem-solving and multitasking skills
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Long View is one of the most powerful IT solutions and services companies in North America with offices across the continent. With a clear focus on combining business and technology through our Hybrid IT solutions including cloud, IT infrastructure, managed services, and end user support, Long View is able to define and customize what the future of IT looks like for our clients. Innovative, flexible, cost-effective, and business focused…that’s Long View.
