ITIL V3 , ITSM Suite Cloud Computing Infrastructure (USc,GC)

Reposted 12 Days Ago
Be an Early Applicant
Milwaukee, WI, USA
In-Office
Mid level
Information Technology • Professional Services • Software • Consulting
The Role
Implement ITIL v3-based ITSM processes and enterprise service management, including asset and configuration management. Configure and administer ITSM tools (ServiceNow/BMC Remedy), apply ITIL/COBIT/CMMI best practices, support CSI and agile projects, run metrics/scorecards, and perform project planning and coordination in a management consulting environment with regular travel.
Summary Generated by Built In
Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management

At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user

Knowledge of the ITIL v3 service life cycle and ITSM best practices

Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects

Knowledge of COBIT, ISO 2000, or CMMI

Knowledge of technology metrics, scorecard implementation, and project management best practices

ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy

Analytical and Communication skills

Planning and Co-ordination skills

Experience with project management

Experience and desire to work in a management consulting environment that requires regular travel

Qualifications

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

At least 4 year of experience in Information Technology.

Additional Information

** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.

This is a Full-Time / Permanent job opportunity.

• ••

Only US Citizen, Green Card Holder can apply.

.

** All your information will be kept confidential according to EEO guidelines.

Skills Required

  • Minimum 4+ years implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years experience with ServiceNow, BMC Remedy, or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service lifecycle and ITSM best practices
  • ITIL v3 Intermediate certificate and/or administration certificate on an ITSM tool (ServiceNow/Remedy)
  • Knowledge of COBIT, ISO 20000, or CMMI
  • Practical experience with agile methodologies/tools and driving/working on CSI projects
  • Experience with technology metrics, scorecard implementation, and project management best practices
  • Experience with project management
  • Analytical, planning, coordination, and communication skills
  • Bachelor's degree (or equivalent experience) and at least 4 years of IT experience
  • Willingness to travel regularly for consulting engagements
  • Must be U.S. Citizen or Green Card holder; employer cannot sponsor visas
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The Company
87 Employees
Year Founded: 2007

What We Do

SonSoft Inc. is a global consulting and IT services firm specializing in software development, software consultancy, and Information Technology Enabled Services (ITES). The company provides a range of expertise including business consulting, systems integration, application development, and product engineering, helping clients re-engineer and re-invent their businesses to compete in a changing marketplace.

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