ITIL V3, ITSM Suite, Cloud Computing Infrastructure (GC--USC)

Posted 9 Days Ago
Be an Early Applicant
Naperville, IL, USA
In-Office
Mid level
Information Technology • Professional Services • Software • Consulting
The Role
Implement ITIL v3 and ITSM processes, deploy/configure ITSM tools (ServiceNow/Remedy), lead CSI and Agile-driven process improvements, define metrics/scorecards, and support IT service and asset/configuration management in a consulting environment.
Summary Generated by Built In
Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

  • Knowledge of COBIT, ISO 2000, or CMMI
  • Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years of experience with Service Now or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like Service Now, Remedy
  • Analytical and Communication skills
  • Planning and Co-ordination skills
  • Experience with project management
  • Experience and desire to work in a management consulting environment that requires

Qualifications

Basic Qualifications :-

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Full-Time Permanent job opportunity for you.
  2. Only US Citizen, Green Card Holder, TN Visa, GC-EADH4-EAD & L2-EAD can apply.
  3. No OPT-EAD & H1B Consultants please.
  4. Please mention your Visa Status in your email or resume.

Skills Required

  • Knowledge of COBIT, ISO 20000, or CMMI
  • Minimum 4+ years implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years advanced user experience with ServiceNow, BMC Remedy, or other ITSM tools
  • Knowledge of ITIL v3 service lifecycle and ITSM best practices
  • Practical experience with agile methodologies/tools and ITIL process implementation; involvement in CSI projects
  • Knowledge of technology metrics and scorecard implementation
  • ITIL v3 Intermediate certificate and/or administration certificate on ITSM tools (ServiceNow, Remedy)
  • Strong analytical and communication skills
  • Planning and coordination skills
  • Experience with project management
  • Bachelor's degree or foreign equivalent (or progressive experience in lieu of education)
  • Must be authorized to work in the U.S.; employer unable to sponsor visas
  • Eligible applicants: US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD, L2-EAD (No OPT-EAD or H1B consultants)
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The Company
87 Employees
Year Founded: 2007

What We Do

SonSoft Inc. is a global consulting and IT services firm specializing in software development, software consultancy, and Information Technology Enabled Services (ITES). The company provides a range of expertise including business consulting, systems integration, application development, and product engineering, helping clients re-engineer and re-invent their businesses to compete in a changing marketplace.

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