The Role
Manage and strengthen partner relationships through retention strategies, personalized support, satisfaction monitoring, feedback analysis, upselling opportunities, and product communication. The role also involves identifying platform improvements, tracking industry trends, and collaborating with Business Development to improve partner experiences and maximize long-term value.
Summary Generated by Built In
The Role:
We are looking for a passionate and energetic Partner Relations Manager to cultivate and maintain strong relationships with our Partners. This role involves strategizing to grow and leverage partnerships that enhance the company’s product offerings and market presence.
The main responsibilities of the position include:
- Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximise lifetime value.
- Act as the main contact for Partners, fostering strong relationships through personalised support.
- Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly.
- Analyse Partners’ behavior to uncover opportunities for upselling and customisation of products and services.
- Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners.
- Communicate ideas and suggestions for platform improvements to the Business Development teams.
- Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts.
- Undertake any other relevant task as assigned.
Main requirements:
- Degree in a business-related field.
- Experience in a similar position will be considered an advantage.
- Fluent Italian speaker with excellent oral and written skills in English.
- Ability to build and maintain excellent business relationships.
- Strong interpersonal and communication skills.
- Target-oriented and resourceful.
- Ability to work autonomously and under pressure.
- Valid work permit.
Benefit from:
- Attractive remuneration package
- Private health insurance
- Corporate pension fund
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
- Let’s Connect – Intro Chat with Talent Acquisition
- Speak Your Strength – Language Proficiency Check
- Deep Dive – First Interview with Your Future Team
- Final Connection – Final Interview
All applications will be treated with strict confidentiality!
Skills Required
- Degree in a business-related field
- Experience in a similar position
- Fluent Italian speaker with excellent oral and written English skills
- Ability to build and maintain excellent business relationships
- Strong interpersonal and communication skills
- Target-oriented and resourceful
- Ability to work autonomously and under pressure
- Valid work permit
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The Company
What We Do
XM is a trading platform trusted by over 20 million traders, offering easy access to 1400+ global assets with low spreads, exceptional conditions, and super-fast execution for Forex and CFD trading.
