At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position职位概述:
作为IT产品专家，为一线工程师或用户及其它部门提供技术支持，确保罗氏仪器产品服务及时有效。
主要工作职责:
和一线工程师协作，为一线工程师提供二级技术支持服务，并跟进处理升级的疑难故障
为产品生命周期管理提供技术支持，确保产品生命周期管理工作顺利有效的进行
合理分配线上支持时间，确保远程服务的有效性
不定时的完成负责产品的技术文档编撰、复核和信息更新
收集仪器或零部件质量问题，和总部进行沟通并给出技术解决方案或者总部反馈的信息
和BA SI同事紧密合作，支持并完成用户端的IT解决方案
协助完成工程师技术能力评估工作
基本任职资格:
计算机科学与技术及相关专业，本科及以上学历，硕士尤佳
至少4年以上IT技术支持验。有医院/检验信息系统交互经验尤佳。
有软件或接口开发经验尤佳
英语说写能力俱佳
熟练应用微软办公软件
专业能力/技能:
计划和组织
内外用户协调及合作
对IT产品有全面系统的知识，并善于原因分析、整理过程、进行分享
能够在支持下作为导师指导下级工程师提高技术能力
身体状况:
根据《医疗器械经营质量管理规范》以及《药品经营质量管理规范》中的有关规定，应当至少每年 进行一次健
康检查；如患有传染病或者其他可能污染医疗器械或药品的疾病的，不得从事相关工作。
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Skills Required
- Bachelor’s degree or higher in Computer Science or a related field
- At least four years of IT technical support experience
- Strong spoken and written English skills
- Proficiency with Microsoft Office
- Master’s degree
- Experience interacting with hospital or laboratory information systems
- Software or interface development experience
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
Roche Insights
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
