WHY WE NEED YOU
Our growth is driving us to strengthen our IT Support team to handle increasing operational demands and improve the efficiency of our internal support services.
Your mission will be to support daily IT operations and assist with hardware preparation and user support in order to ensure a smooth and efficient working environment for all Scaleway teams.
YOUR FUTURE TEAM
We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.
You will be part of a team of 3 people, working closely together on daily support tasks, onboarding/offboarding processes, and workstation management. The team is organized with members dedicated to support tickets and user assistance, as well as workstation and hardware management.
You will collaborate with all internal teams and contribute to ongoing projects such as office setup and IT infrastructure deployment across our Paris locations.
Manager information : Julien Larivière
YOUR DAILY ROUTINE
Tasks
● Prepare and configure new computers (PC & Mac) for employees
● Refurbish and maintain existing hardware and equipment
● Respond to IT support tickets via Helpdesk tools (Jira, etc.)
● Assist with onboarding and offboarding processes
● Support the installation of new office spaces (screens, network, meeting rooms)
● Help manage and track IT equipment and inventory
● Provide day-to-day technical support to internal teams
● Contribute to improving Helpdesk processes and efficiency
ABOUT YOU
HARDSKILLS :
● Currently studying in IT, Computer Science, or a related field (post-bac or higher)
● First experience or strong interest in IT support or hardware maintenance
● Basic knowledge of computer setup and troubleshooting (PC & Mac)
● Familiarity with ticketing tools such as Jira or Helpdesk systems is a plus
● Interest in IT operations and user support environments
SOFTSKILLS :
● Autonomy and ability to take initiative
● Strong curiosity and willingness to learn
● Rigor and attention to detail
● Hands-on mindset with a problem-solving approach
● Motivation and interest in IT support roles
WHAT YOU WILL FIND AT SCALEWAY ++++
● Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.
● Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.
● Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.
● International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.
● Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.
🚀 Why join the Scaleway adventure ?
✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.
✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.
✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.
🔜 THE NEXT STEPS …
● HR screening call with a member of the Talent Acquisition team (30 min)
● Interview with Julien Larivière to discuss your background and motivation (45 min)
● Technical discussion to assess your IT support knowledge and practical skills (45 min)
● Visit of our offices and introduction to your future colleagues
Skills Required
- Currently studying IT, Computer Science, or a related field at post-baccalaureate level or higher
- First experience or strong interest in IT support or hardware maintenance
- Basic knowledge of computer setup and troubleshooting for PC and Mac
- Familiarity with ticketing tools such as Jira or helpdesk systems
- Interest in IT operations and user support environments
- Autonomy and ability to take initiative
- Curiosity and willingness to learn
- Rigor and attention to detail
- Hands-on problem-solving approach
- Motivation and interest in IT support roles
What We Do
Welcome to Scaleway: Europe's empowering cloud provider We are the preferred cloud solution, empowering developers and businesses to seamlessly build, deploy, and scale applications across diverse infrastructures. Our global presence spans Paris, Amsterdam, and Warsaw, serving a thriving community of over 25,000 businesses, including pioneering European startups. Why Choose Us? Our comprehensive cloud ecosystem is distinguished by multi-AZ redundancy, delivering a robust foundation for uninterrupted operations. What sets us apart is not just our state-of-the-art data centers, powered entirely by renewable energy, but also our commitment to providing a smooth developer experience. Scaleway is the choice for those seeking native tools to navigate and manage multi-cloud architectures effortlessly. What We Offer: We offer fully managed solutions for bare metal, containerization, and serverless architectures. We believe in empowering our customers with choices: the choice to determine the location of their data, the choice to select the architecture that best suits their business needs, and the choice to scale responsibly. Our Advantages: Multi-AZ Redundancy: Ensure business continuity with our robust multi-AZ redundancy. Smooth Developer Experience: Streamline your development process with a user-friendly environment. Renewable Energy Data Centers: Contribute to a sustainable future by hosting your applications in data centers powered solely by renewable energy. Native Tools for Multi-Cloud: Seamlessly manage and optimize your multi-cloud architectures with our native tools. Choose us, Choose Innovation: We're not just a cloud provider; we are your partner in innovation. Choose us for the freedom to decide where your data resides, the flexibility to tailor your architecture to your business, and the responsibility to scale in an environmentally conscious manner.
