Job Description:
We are looking for an experienced Azure Virtual Desktop IT Manager to lead our virtual desktop infrastructure team. The ideal candidate will have a strong background in managing Azure Virtual Desktop environments, along with proficiency in Nerdio Manager and other Azure management tools.
Key Responsibilities:
- Strong understanding of Azure Virtual Desktop Infrastructure, Operations and end to end connectivity.
- Develop and implement strategies for AVD deployment, management, and optimization.
- Ensure the team follows best practices and maintains high standards of performance and security.
- Oversee the configuration and management of AVD host pools, workspaces, and session hosts.
- Ensure efficient management of AVD images and scaling solutions.
- Implement and enforce security policies and procedures to ensure secure system access.
- Utilize Nerdio Manager for Enterprise to manage and optimize AVD, Windows 365, and Intune environments.
- Troubleshoot and resolve complex issues related to virtual desktops and applications.
- Oversee the configuration and management of Azure IaaS, VNet, NSG, and firewall settings.
- Utilize Azure Monitor, Log Analytics, and Diagnostics settings for monitoring and troubleshooting.
- Implement automation to improve service delivery and reduce operational overhead.
- Collaboration and Documentation:
- Collaborate with other IT teams to identify and implement improvements.
- Maintain comprehensive documentation related to VDI, virtual apps, and mobility activities/processes.
- Ensure adherence to ITIL processes and use of ticketing tools like ServiceNow.
- Required Qualifications:
- Associate or Bachelor's degree in Computer Science or related discipline, relevant experience may substitute for the degree
- 8-10 years of overall virtualization technology experience.
- 8-10 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS, SQL)
- Expertise in the Windows 10,11 operating environment, imaging process and Office 365
- Experience creating, maintaining, and communicating complex information technology documentation
- Working experience of Azure administration
- Experience creating software packages, deployment, patch management, data, and cost analytics
- Knowledge of Azure cloud, networking, and enterprise architecture
- Experience with security hardening of VDI infrastructure.
- Hands-on experience with network connectivity to Azure.
- Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required)
Internal Eligibility Criteria
Must be a regular employee with at least 6 months tenure
Not enrolled in a Performance Improvement Plan and must not have an active, ongoing, or pending Ethics Point, Data Privacy, Employee Relations cases/disciplinary record/s
At least "Meets Expectations" or have satisfactory rating as per R1's performance rating system
Must not have failed any internal selection process or Apprenticeship Program in the last 6 months
Reminder: Please ensure your line manager is informed prior submitting your application
- Experience:
- Proven experience in managing AVD environments in a production setting.
- Experience in leading and managing technical teams.
- Hands-on experience with network connectivity to Azure.
- Soft Skills:
- Strong leadership and team management skills.
- Excellent problem-solving and troubleshooting abilities.
- Effective communication and collaboration skills.
- Ability to work independently and as part of a team.
R1 RCM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about R1 RCM and has not been reviewed or approved by R1 RCM.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays/vacation, and paid volunteer time are highlighted, supporting work-life balance in many roles. Time-off usability is described as workable in many teams, especially in exempt roles.
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Flexible Benefits — Remote work options and flexible schedules are available for many positions, offering convenience and adaptability depending on role and location. Work-from-home eligibility varies by position but is called out as a valued option.
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Career-Linked Recognition & Rewards — Recognition programs such as R1 Stars are implemented to boost engagement and morale. Feedback suggests these programs help reduce turnover and provide acknowledgment beyond base pay.
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What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
