IT User Support I

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We are seeking a motivated and customer-oriented Helpdesk Agent - Level 1 to join our team. The ideal candidate will have a solid technical background, excellent communication skills, and a passion for delivering outstanding customer service.

Job Type: Full-time - Temporary - 15 months contract

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and remote assistance.

• Troubleshoot and resolve basic hardware, software, and network issues.

• Escalate more complex issues to Level 2 support or relevant departments as necessary.

• Document and track incidents, requests, and resolutions in the helpdesk system.

• Assist in the development and maintenance of technical documentation and knowledge base articles.

• Ensure timely and effective communication with customers regarding their support requests.

Qualifications:

• Previous experience in a customer service or technical support role is preferred.

• Basic knowledge of Windows operating systems, Microsoft Office Suite, and common IT hardware and software.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong organizational skills and attention to detail.

• Customer-focused attitude with a commitment to providing exceptional service.

• No Canadian work experience required however must be eligible to work in Canada 

Preferred Qualifications:

• Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are a plus.

• Experience with helpdesk ticketing systems and remote support tools.

#LI-Hybrid 

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.