About This Role
At CAE, our Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide.
From VR/AR solutions to cutting-edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day.
Simply put, you’re empowered to tackle challenges with a team that embraces bold ideas and a commitment to safety and excellence on a global scale. With a career that blends flexibility, creativity, and impact, you’ll play a vital role in an innovative and collaborative team, driving next-generation tech solutions for the moments that matter most.
Role OverviewWe are seeking an experienced IT Support Specialist to provide on-site technical assistance at COMOX and remote end-user support for CAE Staff at CFB Comox. This role will ensure smooth IT operations, resolve technical issues promptly, and maintain high service standards for all users.
Key Responsibilities
On-Site Support at CFB Comox
As part of the D&S Canada IT Team Assist with IT infrastructure and operational needs.
Maintain and troubleshoot hardware, network connectivity, and peripheral devices.
Support deployment and configuration of systems and applications.
End-User Support for CAE users at CFB Comox
Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and software.
Respond to service requests and incidents via ticketing system.
Guide users through problem-solving steps and escalate complex issues when necessary.
General IT Duties
Ensure compliance with company IT policies and security standards.
Document processes, solutions, and maintain accurate asset records.
Assist with onboarding/offboarding of employees and device provisioning.
Qualifications
Canadian Government Security Clearance at Secret or higher.
Diploma or degree in Information Technology or related field.
2+ years of experience in IT support or helpdesk roles.
Strong knowledge of Windows OS, Office 365, networking basics, and remote support tools.
Excellent troubleshooting and communication skills.
Ability to work independently and manage multiple priorities.
Preferred Skills
Experience with enterprise ticketing systems (ServiceNow).
Familiarity with VPN, remote desktop, and collaboration tools.
Knowledge of ITIL practices is an asset.
Position Type
RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity EmployerCAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected]
Top Skills
What We Do
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of 75 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defense and security, and healthcare. We are the partner of choice to customers worldwide who operate in complex, high-stakes and largely regulated environments, where successful outcomes are critical. Testament to our customers’ ongoing needs for our solutions, over 60 percent of CAE’s revenue is recurring in nature. We have the broadest global presence in our industry, with approximately 13,000 employees, 180 sites and training locations in over 35 countries
