The Role
Provides Tier 1 onsite and remote technical support for Windows and Apple devices, peripherals, operating systems, software, connectivity, and IP telephones. Diagnoses and resolves routine incidents, manages tickets, escalates complex issues, installs and deploys software and equipment, performs hardware maintenance, and maintains IT asset records and lifecycle documentation.
Summary Generated by Built In
Technical Support Specialist – Tier 1
Key Responsibilities
RequirementsRequirements
Key Responsibilities
- Provide onsite and remote technical support for Windows and Apple desktops, laptops, workstations, iMacs, and MacBooks.
- Diagnose and resolve routine hardware, software, operating system, and connectivity issues.
- Support printers, scanners, IP telephones, accessories, and other IT peripherals.
- Log, update, monitor, and close incidents and service requests through the ticketing system.
- Escalate complex or unresolved issues to Tier 2 with complete diagnostic information.
- Assist Tier 2 teams with onsite troubleshooting, task execution, and technical data collection.
- Install and configure operating systems, standard applications, and approved software.
- Prepare, deploy, relocate, replace, and maintain IT equipment and peripherals.
- Perform approved hardware upgrades and component replacements.
- Conduct preventive and corrective maintenance to minimize system downtime.
- Maintain accurate IT asset records and lifecycle documentation.
RequirementsRequirements
- Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
- Relevant experience in Tier 1 technical support, desktop support, or IT helpdesk operations.
- Working knowledge of Windows and macOS environments.
- Experience troubleshooting desktops, laptops, printers, scanners, IP phones, and peripherals.
- Familiarity with remote-support tools and IT ticketing systems.
- Basic knowledge of hardware installation, software deployment, networking, and asset management.
- Good communication, customer-service, documentation, and problem-solving skills.
- ITIL Foundation, CompTIA A+, Microsoft, Apple, or equivalent certification is preferred.
Interested candidates can send cv to 31313903/ [email protected]
Skills Required
- Diploma or bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant experience in Tier 1 technical support, desktop support, or IT helpdesk operations.
- Working knowledge of Windows and macOS environments.
- Experience troubleshooting desktops, laptops, printers, scanners, IP phones, and peripherals.
- Familiarity with remote-support tools and IT ticketing systems.
- Basic knowledge of hardware installation, software deployment, networking, and asset management.
- Good communication, customer-service, documentation, and problem-solving skills.
- ITIL Foundation, CompTIA A+, Microsoft, Apple, or equivalent certification.
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The Company
What We Do
Madre Integrated Engineering is a multinational triangular employment and outsourcing corporation headquartered in Qatar, specializing in providing global talent for projects and offering facility management solutions.
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