Key Skills: AWS, Cloud, Java, Linux, DevOps, SRE, CI/CD, Observability, Microservices, Program Governance
Experience: 8+ years (minimum 4+ years in Technical IT Software Program Management)
Location: Mexico - Guadalajara or Mexico City
- Lead large-scale programs across Cloud, Infrastructure, DevOps, and SRE.
- Drive program governance including scope, milestones, risks, dependencies, financials, KPIs, and executive-level reporting.
- Partner with engineering, operations, architecture, security, and business teams to align delivery with enterprise priorities.
- Improve service reliability through automation, observability, incident reduction, and continuous improvement initiatives.
- Lead distributed teams and ensure clear communication on progress, risks, decisions, and business impact to stakeholders.
- 8+ years of experience in IT services, infrastructure, cloud operations, or enterprise technology delivery.
- At least 4+ years of experience in Technical Program Management roles.
- Proven track record leading enterprise programs in cloud transformation, infrastructure modernization, DevOps, or SRE.
- Strong experience managing cross-functional teams, executive stakeholders, and high-visibility customer engagements.
- Cloud: AWS, hybrid cloud environments.
- Engineering Practices: Java, Linux, DevOps, SRE, CI/CD, release governance, incident/problem management.
- Observability: Dynatrace, Splunk, Grafana, AppDynamics, or similar platforms.
- Architecture & Operations: Distributed systems, microservices, platform operations, service KPIs, and engineering roadmaps.
- AWS or cloud-related certifications.
- Experience working in highly regulated or enterprise-scale environments.
- Stakeholder management
- Program governance
- Execution rigor
- Problem-solving
- Effective communication
- Customer-centric leadership
Skills Required
- 8+ years of experience in IT services, infrastructure, cloud operations, or enterprise technology delivery.
- At least 4+ years in Technical Program Management roles.
- Proven track record leading enterprise programs in cloud transformation, infrastructure modernization, DevOps, or SRE.
- Experience managing cross-functional teams, executive stakeholders, and high-visibility customer engagements.
- Cloud experience: AWS and hybrid cloud environments.
- Engineering practices: Java and Linux experience.
- DevOps, SRE, CI/CD, release governance, incident and problem management experience.
- Observability platforms experience (Dynatrace, Splunk, Grafana, AppDynamics or similar).
- Architecture & operations knowledge: distributed systems, microservices, platform operations, service KPIs, and engineering roadmaps.
- AWS or cloud-related certifications.
- Experience working in highly regulated or enterprise-scale environments.
Encora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Encora and has not been reviewed or approved by Encora.
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Healthcare Strength — Health coverage is described as employer-provided in multiple locations, with private plans and family coverage highlighted in Spain and Mexico. Medical insurance quality is presented as a recurring bright spot alongside standard coverage.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO, with regional materials indicating additional leave provisions in certain countries. Leave is generally portrayed as conventional to generous depending on location.
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Flexible Benefits — Work-from-home flexibility is frequently highlighted as a plus, though it varies by role and client needs. Remote and hybrid options are positioned as part of the overall package.
Encora Insights
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
