The IT Systems Support Specialist provides hands-on technical support to government customers in a secure, classified environment. This position supports end users, computer systems, printers, VoIP telephones, video teleconferencing systems, user accounts, permissions, cybersecurity activities, and IT asset management.
The successful candidate will combine strong technical skills with excellent customer service. They will troubleshoot hardware and software issues, assist users with technology-related needs, maintain accurate equipment records and documentation, and ensure that support activities comply with established government and program procedures.
Key Responsibilities and Systems Supported
- Provide first-level technical support to government end users in a secure, classified environment.
- Install, configure, maintain, and troubleshoot computers, printers, peripherals, VoIP telephones, video teleconferencing equipment, telecommunications systems, and classified computer systems.
- Troubleshoot software, user accounts, permissions, network connectivity, and access requests.
- Support ISSO and Cybersecurity Liaison activities, including required documentation and access records.
- Maintain IT asset inventory, equipment assignments, and supporting records in accordance with government and contract requirements.
- Document incidents and resolutions in ticketing systems and support Microsoft Office and other authorized applications.
- Provide user training, communicate clearly with customers, and coordinate technical issues with IT personnel, government customers, and vendors.
- Perform other duties and responsibilities as assigned.
Requirements
- High school diploma or equivalent.
- Three or more years of experience supporting classified government computer systems or providing IT customer service.
- Security+ certification or an equivalent DoD 8140-approved certification.
- Experience troubleshooting computers, software, printers, VoIP, video teleconferencing equipment, and basic network connectivity.
- Strong customer service, communication, problem-solving, and organizational skills.
- Ability to work independently in a secure environment and maintain an active Secret clearance.
- Experience using government IT asset management or inventory systems.
- Experience directly supporting government customers or federal programs.
- Experience with account and permissions management in a government or enterprise IT environment.
- Experience supporting classified networks, systems, or facilities.
Benefits
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills Required
- High school diploma or equivalent
- Three or more years of experience supporting classified government computer systems or providing IT customer service
- Security+ certification or an equivalent DoD 8140-approved certification
- Experience troubleshooting computers, software, printers, VoIP, video teleconferencing equipment, and basic network connectivity
- Strong customer service, communication, problem-solving, and organizational skills
- Ability to work independently in a secure environment and maintain an active Secret clearance
- Experience using government IT asset management or inventory systems
- Experience directly supporting government customers or federal programs
- Experience with account and permissions management in a government or enterprise IT environment
- Experience supporting classified networks, systems, or facilities
What We Do
DNI (Delaware Nation Industries) is the parent organization for all Information Technology focused businesses owned by the Delaware Nation. Founded in 2014 DNI was created to support the rapid growth of the tribe’s first 8(a) technology firm, Indigenous Technologies, LLC. In 2011 Indigenous Technologies began several teaming partnerships with CSI, LLC. and was awarded 4 prime contracts with federal customers as a result of this arrangement. This partnership continued through the Fall of 2014 when DNI purchased CSI adding its capabilities and past performance to the growing Tribal IT Services division. As a result of this strategic acquisition by the Delaware Nation, CSI became the second Tribally owned technology focused LLC in the Delaware Nation portfolio. The third company under DNI operations is CreativeIT, LLC. CreativeIT is being built with an eye to the future and is focused on developing core competencies which supplement the strong capabilities of its sister organizations. DNI continues to build a strong team of companies, providing an all-inclusive suite of Information Technology services and capabilities to our clients.
