Important: This position requires candidates with hands-on experience in the technologies and responsibilities listed above. Candidates should apply only if they have practical experience with Microsoft 365, Azure, Active Directory, Entra ID, Intune, SharePoint, Exchange Online, networking, routers/switches, firewalls, and device troubleshooting. Previous MSP experience is a big plus. Candidates without relevant hands-on experience in the required technologies may not be considered.
Job SummaryWe are looking for a IT Systems & Network Engineer – Level II with strong hands-on experience in Microsoft technologies, networking, firewalls, and IT infrastructure support. The ideal candidate should have experience working in an MSP environment and be comfortable managing multiple client environments and troubleshooting a wide range of technical issues.
Key Responsibilities- Provide Level II technical support for client infrastructure and end-user environments.
- Administer and troubleshoot Microsoft 365, Azure, Active Directory, and Entra ID.
- Manage and troubleshoot Microsoft Intune, including device management and configuration.
- Administer SharePoint Online and troubleshoot access and configuration issues.
- Manage and troubleshoot Exchange Online, including mailboxes, mail flow, and email-related issues.
- Configure and troubleshoot routers and switches.
- Configure, monitor, and troubleshoot multiple firewalls across different client environments.
- Troubleshoot servers, workstations, laptops, printers, and other IT devices.
- Diagnose and resolve network connectivity, DNS, DHCP, VPN, and related infrastructure issues.
- Handle escalated technical issues from Level I support and provide appropriate resolution.
- Work across multiple client environments while maintaining proper documentation and security standards.
- Collaborate with internal teams and clients to resolve complex technical issues.
- Escalate issues when required and ensure timely resolution according to service requirements.
RequirementsRequired Technical Skills
- Microsoft 365
- Microsoft Azure
- Active Directory
- Microsoft Entra ID
- Microsoft Intune
- SharePoint Online
- Exchange Online
- Router and switch configuration
- Firewall configuration and troubleshooting
- Network troubleshooting
- Hardware/device troubleshooting
- VPN, DNS, DHCP and TCP/IP fundamentals
- Strong understanding of Windows environments
- Previous experience working in an MSP (Managed Service Provider) environment is a big plus.
- Hands-on experience managing and troubleshooting multiple client environments.
- Practical experience with Microsoft cloud and infrastructure technologies.
- Experience handling Level II technical escalations.
- Strong troubleshooting and problem-solving skills.
- Good communication and client-facing skills.
Skills Required
- Hands-on experience with Microsoft 365
- Hands-on experience with Microsoft Azure
- Hands-on experience with Active Directory
- Hands-on experience with Microsoft Entra ID
- Hands-on experience with Microsoft Intune
- Hands-on experience with SharePoint Online
- Hands-on experience with Exchange Online
- Router and switch configuration experience
- Firewall configuration and troubleshooting experience
- Network troubleshooting experience
- Hardware and device troubleshooting experience
- Understanding of VPN, DNS, DHCP, and TCP/IP fundamentals
- Strong understanding of Windows environments
- Experience managing and troubleshooting multiple client environments
- Experience handling Level II technical escalations
- Strong troubleshooting and problem-solving skills
- Good communication and client-facing skills
- Previous experience working in an MSP environment
What We Do
Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution. We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal. Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it. Our Core Services: Managed Services Talent Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts. IT Consulting: Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence. Financial Consulting: Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth. We provide you with the resources so that you can unlock borderless growth.
