This position is with the Packaged Business Solutions Team, which supports both externally hosted and internally hosted vendor applications for several business lines: Corporate Finance & Accounting, HR, Corporate Security, Compliance, Corporate Real Estate, Records Management, Procurement, Legal, Internal Audit, and Enterprise Project Services.
Key Responsibilities for Oracle Fusion Cloud Administration
- Environment management and strategy
- Lead the creation, configuration, refresh, and maintenance of Oracle Fusion environments across Sandbox, QA/Test, Development, and Production. kn
- Align environment changes with project lifecycles, release schedules, and business requirements.
- Define and maintain the environment strategy, including refresh cadence and naming conventions.
- Coordinate monthly & quarterly Oracle updates as well as fixes, enhancements and routine work efforts in partnership with stakeholders across IT and the Business.
- Host weekly Oracle Info Sharing call with all BU & ET stakeholders – share upcoming work efforts, issues, or enhancements.
- Strategic input
- Contribute to architectural discussions, capacity planning, cost optimization, and roadmap development for the Oracle landscape.
- Participate in the evaluation and implementation of new Oracle OCI features and enhancements to improve performance and functionality.
- Attend (QBR) Oracle Quarterly Business Review and help drive improvements, adoption, and build working relationships with our partners.
- Service management and Oracle liaison
- Own Oracle Service Requests (SRs): log, manage, and escalate issues related to bugs, performance, and configuration.
- Act as the primary point of contact for Oracle service notifications (maintenance, updates, outages).
- Communicate environment maintenance windows, refresh schedules, and outages to associates and partners.
- Host weekly Oracle Priority Support Touchpoint call with Oracle TAM and key stakeholders from technology and line of business.
- Provide expert-level troubleshooting and resolution for complex Oracle Fusion ERP, OCI, and OIC issues.
- Provide single point of contact to BU for communicating issues, fixes, and RCA
- Security and access management
- Partner with BU and ID Admin to Design and maintain RBAC, including job roles, data roles, security profiles, and role hierarchies.
- Implement and enforce segregation of duties in partnership with Internal Audit and Business Teams.
- Manage Single Sign-On (SSO) configuration & security polices within OCI IAM & interface with ID Admin team on any changes to SSO.
- Partner with BU and SailPoint admins to ensure connectors, provisioning steps, and UAR functioning.
- Documentation and collaboration
- Create and maintain documentation for architecture, configurations, processes, security policies, and troubleshooting guides.
- Partner with Security, Network, Development, and Product Teams to identify issues and drive resolution.
- Collaborate with Business Teams, IT Teams, and third-party partners to support new requests and ongoing operations.
First Horizon Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Horizon Bank and has not been reviewed or approved by First Horizon Bank.
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Retirement Support — Retirement offerings include a 401(k) plan with company matching contributions up to 6% of pre-tax income, alongside FSA/HSA options and a defined benefit pension plan. Stock purchase and equity programs (including options and RSUs) also add to longer-term wealth-building opportunities for eligible employees.
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Parental & Family Support — Parental leave is available for childbirth, adoption, foster parenting, or surrogacy, and adoption reimbursement is included in the package. These family-building benefits broaden support beyond traditional maternity/paternity leave structures.
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Wellbeing & Lifestyle Benefits — Wellbeing support includes an internal wellness program, an employee assistance program, and access to a digital wellness platform. Group life insurance and disability coverage (including no-cost options) strengthen financial protection and day-to-day support.
First Horizon Bank Insights
What We Do
When we opened our doors in 1864 on North Court Street in Memphis, we had a simple mission: to provide the best service to our customers, one opportunity at a time. In the 150 years that followed, our communities transformed and expanded. We’ve seen our business and banking in general grow and adapt to the changing needs of customers through the years. But one thing that will always remain constant is our commitment to financial integrity and to helping our customers take good care of their money.
