By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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IT Systems Analyst SpecialistPrimary Responsibilities
- Partners with BA/PO to analyze approved business requirements, workflows, rules, and acceptance expectations.
- Translates approved requirements into detailed system requirements, technical specifications, and actionable technical tasks.
- Documents system behavior, integrations, interfaces, data impacts, mappings, edge cases, and relevant non-functional considerations.
- Identifies technical impacts, dependencies, constraints, and impediments and provides recommendations to Engineering and Architecture.
- Maintains traceability from approved business requirements through technical specifications, design, testing, and delivered system behavior.
- Supports backlog readiness by ensuring technical requirements, dependencies, impacts, and system considerations are sufficiently understood before development.
- Provides input into user story LOE and planning by assessing technical complexity, system impacts, dependencies, and implementation risks.
- Validates delivered system behavior against documented technical requirements and supports Development / QA issue analysis and defect triage.
- Responsible for technical documentation creation, including technical design documentation (TDD).
- Develops and maintains technical release documentation for releases.
- Manages Single Sign-On (SSO) implementations, certificate renewals, and ongoing maintenance for client-facing applications.
- Serves as the primary technical liaison for clients during SSO onboarding, configuration, testing and deployment.
- Leads system configuration conversations for client implementation projects, gathering requirements to ensure successful system configuration and deployment.
- Facilitates execution of configurations, including production readiness reviews and cutover activities.
- Provides post-implementation support to ensure a smooth transition to ongoing operations and successful client adoption.
QUALIFICATIONS
Education & Licensing
Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field from an accredited college or university preferred
Experience
- Five (5) years of related experience or an equivalent combination of education and experience required
- Experience translating business requirements into technical or system specifications required
- Experience supporting system integrations, data flows, and application behavior
- Experience working in agile or hybrid delivery environments preferred
- Experience in enterprise or regulated environments preferred
Skills & Knowledge
- Advanced systems analysis and technical requirements documentation skills
- Strong ability to translate complex business needs into scalable technical solutions
- Experience defining system interfaces, APIs, data models, and integrations
- Understanding of system architecture, dependencies, and data flows
- Ability to assess complexity, dependencies, risks, and technical trade-offs
- Strong analytical, problem-solving, and critical-thinking capabilities
- Ability to work independently and manage multiple priorities
- Strong collaboration skills across Product, Business, Architecture, Development, QA, and Operations
- Excellent written and verbal communication skills
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.Skills Required
- Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field
- Five years of related experience or an equivalent combination of education and experience
- Experience translating business requirements into technical or system specifications
- Experience supporting system integrations, data flows, and application behavior
- Experience working in Agile or hybrid delivery environments
- Experience in enterprise or regulated environments
- Advanced systems analysis and technical requirements documentation skills
- Experience defining system interfaces, APIs, data models, and integrations
- Understanding of system architecture, dependencies, and data flows
- Ability to assess complexity, dependencies, risks, and technical trade-offs
- Strong analytical, problem-solving, and critical-thinking capabilities
- Ability to work independently and manage multiple priorities
- Strong collaboration skills across Product, Business, Architecture, Development, QA, and Operations
- Excellent written and verbal communication skills
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Generous paid time off and paid holidays are emphasized, with PTO accruals increasing with tenure. Paid parental leave and caregiver support further expand time-off coverage.
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Healthcare Strength — Medical, dental and vision coverage is complemented by telemedicine and a personal health concierge. Wellbeing supports such as diabetes and weight-management programs, fertility services, and robust mental-health access (coaching, therapy, psychiatry) broaden care.
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Parental & Family Support — Paid parental leave and caregiver support are offered alongside family-forming resources. Fertility services and adoption assistance reinforce family-oriented benefits.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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