Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
The IT Systems Administrator role supports our Tokyo Shinkiba and Heiwajima sites. The focus is on keeping IT operations running smoothly, ensuring reliable digital solutions, and collaborating globally to deliver secure and efficient technology. It’s a hands-on position in a fast paced environment—perfect for someone who enjoys solving problems and making an impact!
Key ResponsibilitiesAct as the primary IT contact for both sites, managing communication and escalations.
Coordinate with global and local teams to deliver consistent technology services.
Lead delivery of all site IT functions: end-user support, infrastructure, business applications, and GxP compliance.
Solve hardware, software, and network issues; handle procurement and device life cycles.
Work with vendors and global IT to resolve major incidents swiftly.
Maintain ServiceNow ticket queues, meeting service levels and quality standards.
Support infrastructure and local systems, including servers, networking, and security.
Collaborate on audits and maintain documentation to meet compliance standards.
Contribute to improvement projects and introduce new technologies that enhance business efficiency.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
5+ years of experience in IT site support, ideally within manufacturing or regulated industries.
Technical certifications (Server, Network, or Project Management) preferred.
Proficiency in Windows OS, Office 365, and networking fundamentals (LAN/WAN, VPN).
Experience with ServiceNow or similar ITSM tools.
Understanding of cybersecurity principles, CSV, GAMP 5, and GxP.
Excellent communication in both Japanese and English.
Strong analytical mindset, attention to detail, and ability to work independently.
Ability to work independently and prioritize numerous tasks.
Top Skills
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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